Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

S L VIJETH KUMAR

Bangalore

Summary

A graduate holding a Bachelor's degree in Business Management with more than 12+ years of experience, aiming to secure a role that allows me to build a rewarding career and utilize my training and expertise to contribute significantly to my employer's success.

Results-driven professional with extensive expertise in customer service, order management, product management, and procurement. Demonstrates a strong ability to deliver exceptional client support, optimize order fulfilment, and oversee product lifecycles from development to discontinuation. Skilled in sourcing and vendor negotiation, managing supplier relationships, and ensuring cost-effective purchasing strategies. Proven track record of streamlining operations, enhancing procurement efficiency, and elevating customer satisfaction. Committed to operational excellence and driving organizational success.

Overview

16
16
years of professional experience
16
16
years of post-secondary education
3
3
Languages

Work History

Operational Assistant

Ramson Health Care ( Family Owned )
Bangalore
04.2024 - Current
  • Established and maintained strong relationships with suppliers and vendors.
  • Renegotiated pricing, terms, and contracts to achieve the best value and quality.
  • Monitored supplier performance and compliance with agreements and regulations.
  • Ensured that suppliers meet all safety, quality, and regulatory requirements specific to healthcare.
  • Negotiated discounts, rebates, or favorable terms with suppliers.
  • Managed documentation for auditing purposes and ensure compliance with healthcare regulations.
  • Monitored inventory levels to ensure the availability of essential products without overstocking

Assistant Product Manager

Element14 India Private Limited
Bangalore
11.2022 - 08.2023
  • Led the creation and optimization of product listings on the company website, ensuring accurate specifications, pricing, and availability—resulting in a 30% increase in product discoverability and online conversions.

    Collaborated with marketing, sourcing, and logistics teams to launch new SKUs and refresh existing ones, aligning go-to-market strategy with procurement timelines and reducing launch delays by 20%.

    Utilized CMS tools to manage and enhance digital product content, contributing to a 25% uplift in average session duration and a 15% improvement in add-to-cart rates.

    Developed and maintained product planning schedules in coordination with procurement and logistics, achieving 95% on-time delivery for customer orders and supporting just-in-time inventory execution.

    Streamlined cross-functional sourcing and production workflows, reducing lead times and improving on-shelf availability across key product categories.

    Resolved customer escalations and technical issues by coordinating with global suppliers and internal teams, achieving a 98% resolution rate within SLA timeframes.

    Managed the full product lifecycle, including NPI, EOL, and SKU rationalization—helping to reduce obsolete inventory by 22% YoY and enhancing inventory turnover.

    Designed and implemented procurement workflows, improving inbound logistics efficiency and reducing material delivery variance.

    Generated and analyzed POS and inventory reports, enabling data-driven decisions that improved inventory accuracy and reduced stock outs.

    Tracked and reported on key supply chain KPIs—including inventory turns, late deliveries, and premium freight usage—resulting in improved operational efficiency and reduced costs.

Order Processing Specialist

Element14 India Private Limited
Bangalore
03.2018 - 04.2021
  • Managed end-to-end supply chain processes across pre-sales support, quotation preparation, purchase order creation, order processing, and post-sales customer support—contributing to a 20% reduction in order cycle time.
  • Partnered with the technical team to guide customers in selecting suitable electronic components, leveraging hands-on product knowledge and contributing to a 15% increase in successful first-time order placements.
  • Identified and resolved over 150 website order failures by analyzing root causes and coordinating with cross-functional teams, improving order success rate by 25% and enhancing customer satisfaction.
  • Oversaw the complete purchase order lifecycle—from order entry to fulfillment—managing vendor relationships and ensuring 98% on-time delivery rate.
  • Coordinated with Warehouse Supervisors to efficiently process 500+ high-volume purchase orders monthly, streamlining workflows and reducing fulfillment lead times by 18%.
  • Collaborated with sales managers to expedite customer requests and resolve issues, helping increase customer retention by 12% through faster response times and personalized support.
  • Utilized Salesforce CRM to track and manage customer interactions, sales opportunities, and issue resolutions, improving account visibility and supporting better sales forecasting.

Senior Associate (SME)

Accenture Private Limited
Bangalore
08.2013 - 11.2016
  • Supervised teams in multiple projects across different domains and achieved client SLAs consistently.
  • Trained and helped new executives to improve their Process knowledge and communication skills.
  • Managed end-to-end RFQ process, including vendor outreach, quote evaluation, and contract negotiations for high-value procurement projects.
  • Developed RFQ templates and standardized processes, reducing RFQ cycle time by 20% and improving vendor compliance.
  • Worked closely with internal departments to ensure RFQs aligned with project specifications, budgets, and timelines.
  • Analyzed vendor quotations and negotiated favorable terms, resulting in a 10% reduction in overall procurement costs.
  • Maintained up-to-date RFQ records and vendor profiles, ensuring efficient sourcing for future projects.
  • Achieved a 15% cost reduction through strategic RFQ negotiations and vendor selection for a key sourcing category.
  • Processed over 50 RFQs annually, resulting in the successful procurement of critical materials and services within set budgets.

Executive CSAT (Client Coordinator)

Nous Infosystems
Bangalore
07.2012 - 04.2013
  • Managed the logistics of feedback calls between clients and stakeholders, ensuring timely discussions to drive continuous improvement and project alignment.
  • Compiled and shared key discussion points from client-stakeholder meetings, ensuring all parties were informed and aligned on project goals.
  • Shared key client insights with the Delivery Head and Project Manager during monthly review sessions, driving improvements and ensuring project alignment with client expectations.
  • Engaged with clients through follow-up calls to verify that changes were successfully implemented in accordance with their feedback.
  • Effectively contacted over 90% of customers to gather their feedback, achieving 95% project coverage and securing a client satisfaction rating of 8.5 out of 10.
  • Regularly updated and maintained client and project details on SharePoint, ensuring data integrity and streamlined communication across teams.
  • Recognized and rewarded team members for receiving client praise, while actively securing client referrals to generate new business opportunities.
  • Developed and implemented feedback forms to capture client insights on key performance metrics, enhancing data-driven decision-making.

Senior Executive - Team Coach (Acting Team Leader)

Infosys Limited
Bangalore
08.2009 - 07.2012
  • Successfully certified seven teams, each consisting of 15 members, achieving a 100% success rate through effective leadership and guidance.
  • Managed call monitoring and client calibration sessions, implementing a robust feedback system using QC tools to identify and prioritize areas for improvement.
  • Kept up-to-date with process changes and proactively aligned with client and business requirements to ensure smooth operations.
  • Initiated and coordinated data collection efforts to ensure accurate and timely information gathering.
  • Received client appreciation certificates and an award for exceptional performance.
  • Effectively communicated goals and expectations to all team members, ensuring alignment and clarity.
  • Recognized and rewarded exceptional performance to foster a positive and collaborative customer service environment.
  • Shared sales and customer service best practices with team members, boosting their efficiency and performance.

Education

Secondary School Leaving Certificate - Social Sciences Education

Bapu Group of Institutions
Bangalore, India
06.1992 - 04.2002

Pre-University Course - Physics, Chemistry, Mathematics & Biology

K.L.E College
Bangalore, India
08.2002 - 04.2006

BBA - Business Administration And Management

P.E.S College
06.2006 - 04.2009

Skills

  • Customer oriented

  • Driven collaborative contributor

  • Sales order fulfillment

  • Supplier quotation coordination

  • Supplier Relationship Management

  • Purchase order management

  • Contract Management

Interests

Chess
Sports
Farming
Astrology

Personal Information

  • Date of Birth: 09/16/86
  • Marital Status: Married

Timeline

Operational Assistant

Ramson Health Care ( Family Owned )
04.2024 - Current

Assistant Product Manager

Element14 India Private Limited
11.2022 - 08.2023

Order Processing Specialist

Element14 India Private Limited
03.2018 - 04.2021

Senior Associate (SME)

Accenture Private Limited
08.2013 - 11.2016

Executive CSAT (Client Coordinator)

Nous Infosystems
07.2012 - 04.2013

Senior Executive - Team Coach (Acting Team Leader)

Infosys Limited
08.2009 - 07.2012

BBA - Business Administration And Management

P.E.S College
06.2006 - 04.2009

Pre-University Course - Physics, Chemistry, Mathematics & Biology

K.L.E College
08.2002 - 04.2006

Secondary School Leaving Certificate - Social Sciences Education

Bapu Group of Institutions
06.1992 - 04.2002

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