SM Raj

• Lead a large-scale account with over 150 resources in both staff augmentation and fixed-bid project models, overseeing end-to-end project delivery and client relationship management.
• Drive the strategic vision for complex e-commerce and technology projects, focusing on Microsoft D365 CRM implementations and migrations.
• Develop and manage comprehensive project plans, including scope, schedule, and budget, to ensure successful project outcomes.
• Coordinate with cross-functional teams including developers, QA engineers, business analysts, and stakeholders to align project goals with client expectations.
• Implement agile methodologies and best practices for project management, including sprint planning, progress tracking, and retrospectives.
• Identify project risks, develop mitigation strategies, and manage issue resolution to keep projects on track and within budget.
• Oversee resource management for large teams, ensuring effective allocation and utilization of resources to meet project demands.
• Facilitate client meetings, provide regular project updates, and ensure high levels of client satisfaction through proactive communication and problem-solving.

Key Achievements:

• Successfully managed a large-scale e-commerce transformation project, achieving a 25% increase in client satisfaction and a 20% reduction in time-to-market.
• Led a team of 150+ professionals, resulting in a 15% improvement in project efficiency and a 10% reduction in operational costs.
• Implemented new processes that improved project tracking and reporting, increasing transparency and accountability across all project phases.

• Led the successful migration of e-commerce platforms to Salesforce Commerce Cloud (SFCC), overseeing all phases from planning to execution.
• Managed a portfolio of SFCC projects, including feature enhancements, performance optimizations, and platform upgrades.
• Coordinated with cross-functional teams including developers, QA engineers, and business stakeholders to ensure project alignment with strategic goals.
• Developed and maintained project plans, schedules, and budgets, ensuring projects were completed on time and within scope.
• Implemented best practices for agile project management, including sprint planning, stand-ups, and retrospectives.
• Monitored and managed project risks, identifying potential issues and developing mitigation strategies.
• Oversaw resource management, ensuring the right talent was available for project needs and managing team performance.

Key Achievements:

• Successfully migrated multiple high-profile e-commerce sites to SFCC, resulting in a 30% increase in site performance and a 25% increase in user satisfaction.
• Reduced project delivery times by 15% through improved project management methodologies and team collaboration.

• Directed complex middleware integration projects, focusing on enterprise application integration (EAI) and strategic technology solutions.
• Led cross-functional teams in the development and implementation of middleware solutions, including integration of legacy systems with modern applications.
• Developed strategic plans for technology adoption and integration, ensuring alignment with business goals and objectives.
• Managed operations and resource allocation for multiple concurrent projects, optimizing team performance and project outcomes.
• Created and maintained project documentation, including project charters, risk management plans, and progress reports.
• Drove continuous improvement initiatives, enhancing project delivery processes and operational efficiency.

• Developed e-commerce platforms and Wireless Application Protocol (WAP) applications, focusing on scalable and user-friendly solutions.
• Collaborated with cross-functional teams to design, develop, and deploy e-commerce solutions and WAP applications.
• Implemented technical solutions to support online retail operations and enhance user experience.