S.M. RAJAGOPAL

To hone my Managerial and Technical skills and excel in the field of Project Management and Service Delivery. I would like to associate myself with a growing organization to enhance my skills and contribute best to the organization.

Telecom and Networking professional with 16 +years of experience in IT, Telecom and ISP, Project Management, Telecom Operations, Network Functions and Infrastructure Management, presently associated with BT Global communications as Node & field operations engineer and handling projects for Chennai. Proficient in vendor management; managed multiple contractors and sub - contractor. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills. Maintaining good relationship within the Internal Lob's, vendors and satisfying the customer by providing timely project delivery. Involved with Installation & Technical Support activities for networking projects. Implemented various types of networks and providing managed network communications services for large enterprise networks. An effective communicator with excellent relationship management skills and strong problem-solving capabilities.

• BT E serv, Chennai, India, 08/2005, Present, Technical Delivery Professional, Accountable for a single small to medium sized technical delivery or multiple simple technical deliveries, Responsible for ensuring the scoping of e2e testing., Manage Vendors/Suppliers and Field engineering teams on the delivery of global build deployments via work-packages., Produce and agree technical delivery plan and manage dependencies., Site champion for Global POP in Sri Lanka, India, Malaysia & Japan., Run a regular project review forum with all stakeholders., Ensure mitigation of the risks and issues, Stakeholder management, Identify and implement changes to improve quality and reduce costs., For all projects, accountable for the overall end to end success of the project., Manage orders to meet agreed Key Performance Indicators (KPIs) such as Agreed RFS dates., Updating the master Global POP Information Database (GPID) after every deployment
• BT E serv, Bangalore, India, 08/2022, Present, Technical Delivery Professional, Accountable for a single small to medium sized technical delivery or multiple simple technical deliveries, Responsible for ensuring the scoping of e2e testing., Manage Vendors/Suppliers and Field engineering teams on the delivery of global build deployments via work-packages., Produce and agree technical delivery plan and manage dependencies., Site champion for Global POP in Sri Lanka, India, Malaysia & Japan., Run a regular project review forum with all stakeholders., Ensure mitigation of the risks and issues, Stakeholder management, Identify and implement changes to improve quality and reduce costs., For all projects, accountable for the overall end to end success of the project., Manage orders to meet agreed Key Performance Indicators (KPIs) such as Agreed RFS dates., Updating the master Global POP Information Database (GPID) after every deployment
• BT E serv, Chennai, India, 08/2005, 07/2022, Engineer Node & Field Operations, Maintaining BT Datacenter and follow the escalation process to support the infrastructure 24/7, Responsible for ensuring continuity in and recovery of business processes especially after a disaster or failure., Managed vendor relationships with various external business continuity resources vendors., Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on production network., Provided support to various business continuity programs., Maintain internal network structure of a data centre by managing routers and keeping them running., Resolve operational, infrastructure or hardware incidents in a data center., Troubleshoot network systems to identify and fix performance issues., Responsible for asset management of networking gear in data centre and POP sites, Auditing BT maintained GPOP's & submitting reports on yearly basis., Co-ordination with Telco's for Service Delivery & Service assurance of local loops, Handling Remedy Trouble Tickets assigned by Help desk., Investigate and diagnose Incidents to restore a failed Service as quickly as possible., Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements, Provide specialized investigation and diagnosis of all Incidents and Service Requests, Troubleshooting of any Link Outages with the service providers Vendor management (open ticket with vendor and escalate as appropriate & follow-ups for RFO & RCA), Participate in Incident review following major Incidents., Updating and closing the Trouble tickets using remedy, Handling service delivery & service assurance, Responsible for activation of Service and testing to ensure service has been delivered to specifications & completed within the committed date., Conducting Review meetings with the Service Providers and Vendors., Asset management which includes maintaining records of the Routers & switches.
• Business Link Automation Pvt ltd, Chennai, India, 02/2004, 08/2005, Customer Support Engineer, Worked as a residence Engineer at TATA Tele service Ltd, Troubleshooting of Network related issues, Involved in configuring Point to point links., Technical support for Level-1 engineers., Installation & Configuration of WINDOWS Environmental LAN., Worked as a residence Engineer at ALSTOM limited., Maintaining LAN & System inventory
• SR COMPUTERS, Chennai, India, 08/2001, 02/2004, Customer Support Engineer, Setting up & configuring TCP/IP connectivity for accessing Internet & Intranet., Installing Windows 2000 server, Windows professional in LAN & standalone systems., Installing and configuring of Internet information server, Proxy server & DHCP., Monitoring and analysis of system & network performance., Installation of Windows server with its client workstations.

• Clariant chemicals, Chennai.
• BASF catalyst, Chennai.
• BNP Paribas, Chennai.
• Michelin Tires, Chennai

• ITILV3 Foundation Certification
• CCNA - Cisco Certified Network Associate.