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An experienced Business Change Professional with over 20 years’ experience, primarily within Financial Services - significant experience in Regulatory & Compliance, Credit Cards, Prepaid Cards, and Core Banking processing platform migrations including Payments and Core Banking Migration.

Reliable Programme Manager with experience in fast-paced planning and delivery. Engages teams with energy and enthusiasm to maintain project productivity. Plans and delegates strategically to achieve tasks within constraints.

Successful track record of managing large complex programmes and projects including transformational scale business, people and cultural change, regulatory & compliance programmes and systems development assignments – both waterfall and agile: -
Programmes have covered the following: Client On-Boarding, KYC, Fraud prevention, Chip & PIN, PCI DSS, PSD, Prepaid Platform stand-up, Credit – and Core Banking Migration, Product launches, and FCA Remediation activity.


I drive CS teams to personal and professional excellence. My expertise lies in building and optimizing processes and systems throughout the B2B SaaS customer lifecycle. Through data-driven decision-making I create maximal customer value and retention in alignment with overall company goals and strategy.
My emotional intelligence allows me to lead my team with empathy while my resilient and solution-oriented work ethic enables me to remain focused under pressure and conflicting business priorities. I work efficiently with attention to detail and deliver clear and measurable improvements within the CS department, as well as cross-departmentally.


Experienced Customer Success professional with a strong track record in managing strategic accounts, leading teams, and driving customer retention and growth. Skilled in cross-functional collaboration, process improvement, and delivering business value through customer-centric strategies.

Motivated and self-driven professional with over 12 years of experience in software development, complemented by hands-on experience as a Product Owner. Proven ability to lead teams, manage projects, and deliver innovative solutions in fast-paced environments. Eager to contribute in dynamic and challenging settings where continuous learning and growth are encouraged. With strong analytical thinking, leadership capabilities, and a commitment to excellence, I strive to deliver value through technology and drive both personal and organizational success.
Experienced with creating scalable and efficient software applications. Utilizes innovative approaches and proven methods to solve complex technical challenges. Track record of fostering team collaboration and delivering high-quality software solutions.

SM SALEEM

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Interim Consultant

DevOps Engineer

Web Scrapping and Preprocessing Intern

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B.Tech - Computer Engineering With Data Science

High School Diploma -

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Interim Consultant

DevOps Engineer

Web Scrapping and Preprocessing Intern

B.Tech - Computer Engineering With Data Science

High School Diploma -

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