S M Smithin

• Oversee daily operations of retail outlets, ensuring excellent customer service and sales performance
• Manage store inventory, including ordering, stocking, and minimizing waste
• Develop and implement effective sales strategies to meet targets
• Develop and execute marketing plans to increase brand awareness and drive sales
• Analyze sales data and market trends to identify opportunities for growth
• Build relationships with customers, suppliers, and partners
• Manage invoicing, billing, and payment processes
• Monitor and control store expenses, ensuring profitability
• Analyze financial performance and provide insights for improvement
• Hire, train, and manage sales and store staff
• Develop and implement employee training programs to enhance sales and customer service skills
• Foster a positive work environment and company culture
• Develop and implement business plans to achieve sales and growth targets
• Analyze market trends and competitor activity to stay ahead
• Identify opportunities for expansion and growth

• Handled decision making, check, inspect and authorize all necessary orders, requisitions and purchase orders for all Tusker Harley-Davidson stores (Lavelle road, Indiranagar and Goa), Tusker BMW Motorrad Tusker Touratech, Dainese and AGV
• Analyzed past sales patterns and figures to anticipate trends in consumer buying pattern and interpreting trends to facilitate planning
• Formulated and implemented annual purchasing plans
• Achieved reduction in stock by 50% over 3 years at main location of Harley-Davidson stores which was made as central inventory
• Monitoring market changes, competitor prices and competitor's products
• Effectively reduced average stock carried across multiple dealerships
• Introduced centralized inventory to reduce inventory running cost
• Managed importing parts, accessories and merchandise of brands Harley-Davidson, BMW Motorrad and Touratech. Including handling documentation along with interacting with freight forwarders
• Analyzed inventory data to identify and address stock discrepancies
• Created and updated regular inventory reports and records
• Participated in regular cycle counts to confirm accuracy of inventory records
• Maintained sufficient inventory levels to meet customer demands at all times
• Strengthened inventory processes to balance supply needs with budget and space limitations
• Working with multiple vendors to determine best deals for company and evaluate pros and cons of each based on price, quality, delivery timelines and other factors. Built and nurtured positive working relationship with them
• Secured discounts from third-party logistics service providers to deliver substantial cost savings
• Identifying slow moving stock and implementing actions to liquidate them
• Recommended various marketing strategies like clearance sales, value voucher schemes and target specific sale schemes to help control stock levels and increase sales

• Selling parts and accessories of Harley-Davidson motorcycles and also responsible for visual merchandizing
• Achieved best quarter target ever by selling 30% over all sales figures prior to and after that
• Manage entire sales process from helping customers identify accessories, creating relevant quotations and closing sale. Coordinating with service team and scheduling appointments for fitment of accessories
• Evaluating lead time for closing customer requirements and guide customers through process with timely updates. This role directly requires consultants to be single point of contact between end customer and company
• Conducting in-house seminars for new and existing customers, educating them in proper maintenance of their motorcycle and riding techniques
• Responsible for helping customers in custom building their motorcycle and helping them realize their dream machine
• Completed instructed-led master level sales training held in Harley-Davidson University, Gurgaon
• Improved interpersonal skills to effectively communicate and make whole sales process seamless

Exhibits & Meets:

• Represented the company in national and international buying meets for Harley-Davidson - Gurgaon(2016), Boston (2016), Singapore (2017 & 2018)
• Completed 102 trainings regarding sales, inventory and best practices of industry on Harley-Davidson University online
• Completed instructed-led Master level sales training held in Harley-Davidson University, Gurgaon
• Attended after-sales meetings for BMW Motorrad in Gurgaon (2018 & 2023) and Goa (2019)
• Attended after-sales meeting for Harley-Davidson in Gurgaon (2015)

• Marketing and selling of spring testing machines to industrial clients
• Collecting project requirements from customer
• Presentation of concepts for solution to customer
• Presentation of design to customer for approval
• Assembly supervision and checking
• Delivery of product with demonstration to customers
• Maintaining relationship and generating further referrals