Smaranika Behera
Cloud Consultant
Bengaluru
Summary
Cloud Support Specialist with 6+ years of experience in Azure-based enterprise environments, specializing in incident management, monitoring, and platform support. Currently pursuing MBA, with strong interest in transitioning into Technology Consulting roles. Proven ability to bridge technical operations with business needs, improve service efficiency, and collaborate with cross-functional stakeholders.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Cloud Support Specialist
OpenText
04.2023 - Current
- Maintained enterprise cloud applications utilizing Azure, securing high availability and efficiency.
- Coordinated incident lifecycle management via ServiceNow, addressing critical production issues within SLA
- evaluated system performance through New Relic, proactively recognizing and resolving risks
- Worked alongside engineering and devops teams to address complex cloud challenges.
- Streamlined incident resolution efficiency by detecting ongoing issues and advising corrective measures.
- Focused on fundamental Kubernetes concepts for container-based deployments and troubleshooting
- Coordinated interactions between technical teams and business users to maintain clarity in communication
SharePoint Administrator
TCS
08.2019 - 04.2023
- administered SharePoint Online and on-premises systems (2013/2016)
- managed O365 services, including Teams, OneDrive, and Forms
- Automated workflows using Power Automate, improving team productivity
- Provided L2/L3 support and trained new team members
- Performed patching, upgrades, and system maintenance
- Created comprehensive documentation of system configurations, procedures, and best practices for future reference purposes.
- Migrated existing content to new SharePoint platforms seamlessly, minimizing disruptions to daily operations.
Education
MBA -
IIM Visakhapatnam
Visakhapatnam, India 04.2001 -
Bachelor of Science - ECE
GITAM UNIVERSITY
Hyderabad, India 04.2001 -
Skills
Cloud Platforms: Microsoft Azure (OpenText Cloud)
DevOps Basics: Kubernetes (fundamentals)
Monitoring: New Relic ,ITSM Tools: ServiceNow
Platforms: Digital Asset management, SharePoint Online, O365
Automation: Power Automate
Consulting Skills: Stakeholder communication, incident analysis, process improvement
Certification
AZ-900 Microsoft Azure Fundamentals
Timeline
AZ-900 Microsoft Azure Fundamentals
03-2025
OpenText Certified Business Administrator - Media Management
04-2024
Cloud Support Specialist
OpenText
04.2023 - Current
SharePoint Administrator
TCS
08.2019 - 04.2023
MBA -
IIM Visakhapatnam
04.2001 -
Bachelor of Science - ECE
GITAM UNIVERSITY
04.2001 -