Smariti Ahuja

Dynamic Delivery Manager with extensive experience at Ericsson Global Services, excelling in solution design and project management. Proven track record in stakeholder management and service transition, ensuring high-quality delivery and alignment with business objectives. Skilled in charging systems and impact analysis, driving successful project outcomes through effective team leadership and strategic planning.

• Key Impact Award (2021 & 2022 & 2025) – Ericsson Global India
  Honored for consistent dedication and exceptional support in customer management, contributing to high client satisfaction and operational excellence.
• Appreciation from MTN Benin Leadership (2018) – MTN Benin
  Recognized by the CIO and Senior Manager for successful tariff optimization and on-time PCN deliveries, achieving SLA and First-Time-Right (FTR) targets.
• President’s Award (2019) – MTN Ivory Coast, awarded for outstanding contributions in delivering all configurations with FTR compliance, directly enhancing MTN’s competitive positioning in the market
• ACE Award (2016) – Ericsson Global India acknowledged for demonstrating excellence in service delivery, and cross-functional collaboration
• Leadership Appreciation (2018) – Ericsson Global India Commended by MTN CIO, Ericsson KAM, and OA Head for a pivotal role in fostering collaboration between Managed Services and ADM teams

• Invoice Reconciliation Automation: Designed and deployed an automated solution for monthly invoice comparison, ensuring 100% KPI compliance and significantly enhancing customer trust through error elimination and transparency.
• SMA Resource Provisioning Tool: Engineered a command-line script to automate the creation and update of SMA resources across multiple SDPs, reducing manual effort by 98% and achieving 100% configuration accuracy.
• AIR Trace Log Automation: Developed an end-to-end automation script to capture trace logs across all application AIRs with a single command, including automatic retrieval of captured logs—eliminating manual log inspection and streamlining root cause analysis.
• Traffic View Dashboards for Regulatory Compliance: Spearheaded the implementation of real-time dashboards to monitor traffic metrics, ensuring adherence to regulatory standards and improving operational visibility.
• End-to-End Ticketing Automation: Led the initiative to automate the complete ticket lifecycle—from creation to resolution with closure remarks—resulting in a 40% reduction in workload and substantial operational cost savings.