Smarth Bhandari

• Coached and mentored a team of 10 account managers to maintain strong ground operations with a focus on executing strategies and exceeding sales targets
• Managed a restaurant merchant portfolio size of 1200+ restaurants with monthly GMV of 76 Cr
• Devised a game plan to generate monthly revenue of 3 Cr through business partner advertisement sales
• People management responsibilities, including KPI setting, coaching, performance feedback & assessment
• Successfully organised periodic marketing activities like Delivery Boy Road Rallies, Newspaper Fliers, Hyperlocal advertisement, BTL marketing (table tops, Scan QR Codes, Danglers, mini-posters at the restaurant premises),Billboard advertisement etc.
• Implemented a ticket management system to resolve client concerns with a TAT of 6-12 hours. This led to a partner NPS score improvement from 47 to 78 (i.e. 66% growth) within two quarters.
• Built a layered project system where account managers are managing key projects which helped the team in learning & development process.
• Skilled at building long-term, strong relationships with restaurant partners by delivering revenue growth and effectively addressing their concerns

• Accelerated Key accounts (100) on virtual -online growth by implementing strategies. These accounts have resulted growth up to 200% of portfolio & helped in attracting other vendors to collaborate with us.
• Recognized by founder with founders Award for Sales excellence.
• Recognized by senior management for winning Ace superstar award for consecutively 3 quarters.
• Championed customer service with existing accounts by collaborating to understand requirements and providing improvement feedback.
• I was also been able to cover 50% of portfolio on Zomato Gold (extra discounts)
• Maximized sales during peak seasons (festivals, events) by successfully managing the campaign activation and promotion.
• Administered temper proof project and increased conversion by 60% for the city accounts.

Role: Handling the claims of totally damaged vehicle