Smd Muzzamil

Senior Software Engineer with over four years of experience in software development and a strong focus on Generative AI for three years. Certified AWS Developer with expertise in building AI-powered conversational agents, RAG pipelines, and Text-to-SQL solutions across various sectors, including pharmaceuticals and telecommunications. Proficient in LLM integration, prompt engineering, SQL automation, and cloud-native deployment, consistently delivering scalable and production-ready AI systems that drive innovation and efficiency. Committed to leveraging cutting-edge technologies to solve complex challenges and enhance user experiences.

Amazon Web Services (AWS):

Project Title: Bot templates development for five industry specific verticals

Description: Led the development of 20 specialized AI chatbots for telecom, insurance, financial services, travel and hospitality, and retail. Chatbots handle 100+ user requests, enhancing customer service and operational efficiency.

Key Responsibilities And Accomplishments:

Analyzed industry challenges.

Designed and built chatbots using AWS Lex, Lambda, DynamoDB, and Python.

Measured performance and optimized chatbots.

Utilized AWS CloudFormation Templates for seamless delivery.

Successfully delivered 20 industry-specific chatbots.

Enhanced user interactions.

Leveraged AWS technologies for tailored solutions.

Bot templates are available on Lex for five industry specific verticals: Financial Services, Insurance, Retail, Telecom, and Travel. To get started, log into the Lex Console, select the option for “Bot templates,” choose the appropriate business vertical, and follow the prompts. 

Technologies Used: Amazon Lex, Lambda, DynamoDB, Amazon connect, Cloud Formation, and Python. 

Smartbots Studio:

Project Title: AI Powered Conversational Agent Building Platform Development. 

Project Description: Designed and developed an enterprise-grade conversational agent building platform that empowers organizations to streamline operations, boost productivity, and enhance engagement. Steps involved: subscribe, log in, and effortlessly build customized agents using prebuilt templates or build from scratch. agents harness knowledge from FAQs, documents, and more. The platform supports seamless integrations, deploys bots across multiple channels, and offers testing, release management, and insightful analytics. 

Key Responsibilities and Accomplishments:

Played a pivotal role in a product-based company specializing in chat agent development.

Developed and maintained the runtime module, the core engine for chat agent functionality, ensuring smooth and efficient agent interactions.

Collaborated closely with cross-functional teams to integrate chat agent features seamlessly into the product.

Implemented real-time chat features, enhancing user engagement and agent responsiveness.

Designed and optimized the chat agent runtime engine for scalability and performance, resulting in improved user experiences.

Worked on data logging and analysis tools to allow users to monitor and analyze chat agent behavior, contributing to product analytics.

Ensured the security and reliability of chat agent interactions, addressing potential vulnerabilities and optimizing for high availability.

Assisted in product documentation, providing technical insights and best practices to users.

Conceptualized and led the development of an enterprise-level conversational agent platform from inception to completion.

Designed and implemented an intuitive user interface, allowing organizations to easily create, customize, and deploy agent.

Spearheaded the integration of prebuilt templates, enabling studio users to jumpstart agent development and save time.

Engineered a robust knowledge management system, enabling agent to draw information from process flows, FAQs, links, and documents.

Technologies Used:  Python, RDS, Redshift, Multiple AWS Services,, LLMs, Code Pipelines and Docker for smooth deployments.

• AWS Associate Developer

• Cooking: A relaxing and stress-busting hobby that allows me to explore flavors and get creative in the kitchen.
• Outdoor Games and Activities: Football, cricket, and bike riding keep me active, connected to nature, and provide opportunities for physical and mental refreshment.
• Indoor Games: Table tennis, chess, carom, and card games offer mental stimulation and enjoyable social interactions.

I hereby declare that all the information provided in this resume is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in disqualification from employment opportunities. I also authorize the verification of any information provided in this resume.

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