SMEET CHUDGAR

• Strategize and advise clients for discovering new opportunities to work together,resulting in greater value for clients and 50% revenue increase for Gupshup on managed accounts.

• Driving $4 Million worth of business. Managing a diverse set of key clients comprising of top 10% of Key Accounts across India spanning different industry verticals.

• Organized regular business reviews which helped in increasing product adoption by 10%over the Quarter

• Secured a substantial turn-key solution partnership with major e-commerce& gaming brands, leading to exponential ROI growth & a Meta case study

• Served as the Primary Liaison between customers & internal stakeholders, resulting in significant reduction of response time by 50%

Industry Knowledge:

• Gaming, E-Commerce, Beauty, Fintech, Marketing Agency, BFSI, Media & Entertainment, Aviation, & Retail

• Performed Onboarding and Implementation strategies to reduce time to value by 30%
• Acted as a trusted customer advisor to achieve customer goals and streamlined EXIM processes
• Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner
• Maintained timely engagements with all stakeholders for business review and foreseen growth/retention opportunities
• Added value in documenting processes, and customer goals and further tailored custom, customer experiences resulting in customer delight
• Acknowledged as a product/platform champion upskilling new employees and creating customer product champions to improve product stickiness
• Conducted on-site demos, and workshops to increase platform adoption and consumption.

• Lead product growth and success strategy for a portfolio of $20mn, driving 95%+ retention and 80%+ consumption QoQ
• Delivered 45+ product feature enhancements in Q2 and Q3, 2021 by creating business use cases, assessing value/ROI and closely working with development team to help prioritize
• Owns the overall business relationship with Global Strategic clients from product success and upsell standpoint by conducting quarterly business reviews with C-Suite and other senior stakeholders
• Promoting Product Adoption via NEW Use cases and value realization resulting in NEW upsell and cross sell opportunities
• Improve operational efficiencies from building automation and AI features to drive more significant ROI
• Utilize 30-60-90 days plan to map out customer goals and keep performance in check.

• Analyze market trends; consumer needs to develop potential partnerships with 3rd party vendors
• Competitive positioning of products via data analysis of research and buying intent
• Build marketing strategies to extend brand reach and competitor analysis
• Develop, implement, and maintain production timelines across multiple departments
• Research new product ideas and strategies appropriate to market plans.

• Contribute to sales performance by establishing strong partnerships with NEW vendor signups
• Meet weekly, monthly, and annual sales and activity quotas
• Generate NEW leads and offer customer service to create delightful experiences
• Adjust sales techniques based on interactions and results in the field.

• Accounts: (Invoicing) Billing processing and validation
• Revenue reporting & tracking
• Various reconciliations to manage revenue leakage
• Perform other duties and responsibilities as may be assigned from time to time by management.

• Maintaining a positive, empathetic, and professional attitude toward customers always
• Responding promptly to customer inquiries
• Customer engagement through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Ensure customer satisfaction and provide professional customer support.