Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Hi, I’m

Tapan Parajuli

Banking
Bengaluru
Tapan Parajuli

Summary

14 years of overall work experience, 5 years in hotel and holiday booking sales and services, and 9 years of banking experience in Retail Banking and Financial Crime Compliance. Passionate to work towards mitigating risk. Highly skilled and experienced in identifying suspicious and unusual activity and transactions. Profound knowledge of Anti Money Laundering, KYC, CDD, Sanctions, Policy, Procedure, Regulation and Compliance. Experienced in leading teams ensuring right controls to mitigate risk involved. Driving teams with performance, working in tandem with stakeholder’s requirements. Equipped and experienced with Leadership skills with focused employee coaching, engagement, retention & development program. Strong analysis and problem-solving skills and ability to focus on detailed work and meet deadlines. Excellent knowledge on cross border and experience in leading need based proactive sales.

Overview

14
years of professional experience

Work History

Hong Kong Shanghai Banking Corporation
Bengaluru

Manager External Investigation Reporting
11.2022 - Current

Job overview

  • Accountable for managing team 15 to 17 financial crime investigator
  • Completing managerial review of Investigation
  • Performance management, stakeholder management, risk management
  • Filing suspicious activity report, DAML (Defense Against Money Laundering), referring customers to CSEM (Customer Selection Exit Management)
  • Responsible for conducting investigations concerning accounts/transactions where potential financial crime risk has been identified and, where necessary, referring and/or escalating such cases in accordance with the Investigative Reporting Procedures for regulatory decisions and appropriate internal referrals for action.

HSBC Retail Banking and Wealth Management
UK

Team Manager
01.2018 - 10.2022

Job overview

  • Take full accountability for the Leadership, coaching, and absence management of a team of up to 14 FTE handling call types across products and propositions and support with performance management
  • Support management of various employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels
  • Understand and translate the immediate business/function strategy into your team and align direction accordingly
  • Drive and coach to improve performance of team to achieve a high-performance culture, adhering to the relevant procedures under defined coaching scheme and through pro-active 1:1s and buzz sessions
  • Embed a best place to work environments for team
  • Support individuals through the welcome and on-boarding stage of the induction program and set stretching goals for self and team
  • Act as a role model for our Group values and behaviors, authentically engaging with your team, colleagues, and customers to deliver Superior Customer Service through them
  • Handling customer Escalations and Complaints as per Financial Ombudsmen guidelines
  • Digital wallet (Google Pay, Apple Pay, Samsung Pay) site Admin for Bangalore.

HSBC Retail Banking and Wealth Management
UK

Mentor
08.2017 - 12.2018

Job overview

  • Providing Support to New Staff in the training phase with procedural navigation, mentoring, coaching, and training
  • Conducting Sessions on Fraud Awareness, FC- UAR and Anti Money Laundering, adhere to local regulations and programs around ‘Treating Customers Fairly.'

HSBC Retail Banking and Wealth Management
UK

Customer Service Executive
02.2015 - 07.2017

Job overview

24] 7 Inc [Expedia(non-air)
Bengaluru

Subject Matter Expert (SME)
12.2012 - 02.2015

Job overview

24] 7 Inc [Expedia(non-air)
Bengaluru

Customers service executive
07.2010 - 12.2012

Job overview

Education

Biswanath College
Biswanath

12th from Science Education
04.2004

University Overview

Skills

Risk Assessment and Analysis, and Risk Management

Personal Information

Personal Information
Nationality: Ind

Interests

Football, cricket

Timeline

Manager External Investigation Reporting
Hong Kong Shanghai Banking Corporation
11.2022 - Current
Team Manager
HSBC Retail Banking and Wealth Management
01.2018 - 10.2022
Mentor
HSBC Retail Banking and Wealth Management
08.2017 - 12.2018
Customer Service Executive
HSBC Retail Banking and Wealth Management
02.2015 - 07.2017
Subject Matter Expert (SME)
24] 7 Inc [Expedia(non-air)
12.2012 - 02.2015
Customers service executive
24] 7 Inc [Expedia(non-air)
07.2010 - 12.2012
Biswanath College
12th from Science Education
Tapan ParajuliBanking