SMILY JHANJHI

• Validating feeds to ensure that conform to norms and standards defined by Google Maps
• Frequent liaison with aggregator and feed provider to monitor performance of launched data
• Responsible for monitoring accuracy of data input into systems of records, information gathering, report generation
• Writing research reports and creating presentations for both client deliverables and internal team purposes
• Evaluating and proactively identifying appropriate research approach and resources, developing expertise in specialized research tools, databases and sources
• Planned, developed, and implemented strategies to convey information with key decision makers.
• Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection

Process Name: (a) ATM Fee Reversals (b) Check ordering (c) Debit Fraud.

• Research/ Reinstate fees charged related to disputed fraudulent transactions and provides fee reversal & reinstatement support for ATM/ Debit Cards
• Tools Using- VISA , SMTM , SYNERGY, BOSS & EPIC
• Identify type of fraud, reporting same kind of fraud in Visa application and it also includes Card blocking and chargeback
• Validated results and performed quality assurance to assess accuracy of data
• Generated reports detailing findings and recommendations
• Contacting to line of business for process enhancements through Chat, Emails and by Calls