Smiriti Kami
North Point
Summary
Detail-oriented and personable receptionist with over three years of combined experience in customer service and front desk operations. Proven ability to build rapport with clients and create a welcoming atmosphere. Seeking to leverage expertise in a new receptionist role to enhance customer satisfaction and contribute to the team's success. Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Staff
Enrich Salon
Bangalore
02.2024 - 12.2024
- Provided excellent customer service to salon patrons, managing appointment bookings and addressing customer inquiries
- Built strong relationships with clients, resulting in increased repeat business and enhanced client satisfaction
- Assisted in managing cash transactions and maintaining an organized front desk environment
Front Desk Executive
Udaan Hotel & Spa
Pelling
10.2022 - 11.2023
- Managed front desk operations, including guest check-in/check-out and reservation management, ensuring a seamless experience for all guests
- Handled guest inquiries and complaints with professionalism, maintaining high levels of customer satisfaction
- Collaborated with hotel staff to resolve issues and improve service delivery
Sales Representative
Light Space
Gangtok
04.2021 - 06.2022
- Engaged with customers to promote products and increase sales, achieving substantial sales growth during tenure
- Developed strong interpersonal skills by working closely with clients to understand their needs and deliver tailored solutions
Education
12th Standard -
National Institute of Open Schooling
Gyalshing, Sikkim04-2023
Skills
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and front desk management software
- Customer relationship management
- Cash handling and sales expertise
- Customer service expertise
- Front desk management
References
Available upon request.
Timeline
Front Desk Staff
Enrich Salon
02.2024 - 12.2024
Front Desk Executive
Udaan Hotel & Spa
10.2022 - 11.2023
Sales Representative
Light Space
04.2021 - 06.2022
12th Standard -
National Institute of Open Schooling
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