Smit Devi
Bharuch
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
8
8
Certifications
Work History
Assistant Housekeeping Manager
Courtyard By Marriott
11.2023 - Current
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Executive
Courtyard By Marriott
11.2022 - 10.2023
- Supervised housekeeping and laundry facilities and equipment.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Established and enforced safety protocols and guidelines for staff.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Addressed customer feedback and complaints to maximize satisfaction.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Housekeeping Room Attendant
Courtyard By Marriott
07.2021 - 10.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
Industrial Trainee
Trident Nariman Point
11.2019 - 03.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with employees from various backgrounds.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Education
Bachelor of Arts - Hospitality Management
University of West London
AhmedabadBachelor of Arts - Tourism Studies
Indira Gandhi National Open University
AhmedabadAdvance Programme - Hospitality Administration And Management
International Institute of Hotel Management
AhmedabadH.S.C - Higher Secondary School Certificate
Shravan Vidhyadham
BharuchS.S.C - Secondary Education
Amity High School
BharuchSkills
Time Management Expertise
Enforcing Safety Protocols
Performing Room Inspections and Guest Satisfaction
Lost and Found Management
Work Prioritization
Employee Motivation and Staff Management
Cost Control
Cleaning Equipment Inspection
Supply Replenishment
Housekeeping and Laundry Services
Organized Leadership
Certification
Guest Voice Champ, Courtyard By Marriott, Sindhu Bhawan Road - July'23.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Assistant Housekeeping Manager
Courtyard By Marriott
11.2023 - Current
Housekeeping Executive
Courtyard By Marriott
11.2022 - 10.2023
Housekeeping Room Attendant
Courtyard By Marriott
07.2021 - 10.2022
Industrial Trainee
Trident Nariman Point
11.2019 - 03.2020
Bachelor of Arts - Hospitality Management
University of West London
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Advance Programme - Hospitality Administration And Management
International Institute of Hotel Management
H.S.C - Higher Secondary School Certificate
Shravan Vidhyadham
S.S.C - Secondary Education
Amity High School