Smit Devi
Bharuch
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
8
8
Certifications
Work History
Assistant Housekeeping Manager
Courtyard By Marriott
11.2023 - Current
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Executive
Courtyard By Marriott
11.2022 - 10.2023
- Supervised housekeeping and laundry facilities and equipment.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Established and enforced safety protocols and guidelines for staff.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Addressed customer feedback and complaints to maximize satisfaction.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Housekeeping Room Attendant
Courtyard By Marriott
07.2021 - 10.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
Industrial Trainee
Trident Nariman Point
11.2019 - 03.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with employees from various backgrounds.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Education
Bachelor of Arts - Hospitality Management
University of West London
AhmedabadBachelor of Arts - Tourism Studies
Indira Gandhi National Open University
AhmedabadAdvance Programme - Hospitality Administration And Management
International Institute of Hotel Management
AhmedabadH.S.C - Higher Secondary School Certificate
Shravan Vidhyadham
BharuchS.S.C - Secondary Education
Amity High School
BharuchSkills
Time Management Expertise
Certification
Guest Voice Champ, Courtyard By Marriott, Sindhu Bhawan Road - July'23.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Assistant Housekeeping Manager
Courtyard By Marriott
11.2023 - Current
Housekeeping Executive
Courtyard By Marriott
11.2022 - 10.2023
Housekeeping Room Attendant
Courtyard By Marriott
07.2021 - 10.2022
Industrial Trainee
Trident Nariman Point
11.2019 - 03.2020
Bachelor of Arts - Hospitality Management
University of West London
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Advance Programme - Hospitality Administration And Management
International Institute of Hotel Management
H.S.C - Higher Secondary School Certificate
Shravan Vidhyadham
S.S.C - Secondary Education
Amity High School
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