Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Driving, Travelling, Exploring, Music
Timeline
Generic
Smit Patel

Smit Patel

Engineer
ANAND

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Personable Customer Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Executive

System Level Solutions Pvt Ltd
Anand
05.2021 - Current
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Post Office Assistant

Off License Store, London
London
06.2019 - 01.2021
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.

Business Unit Manager

SBI Life Insurance
Anand
06.2018 - 03.2019
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.

Customer Service Associate

AMAR CARS PVT. LTD
Nadiad
06.2017 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Executive

Aditya Birla Sun life Insurance
Vadodara
02.2015 - 05.2017
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Employed comprehensive benchmarks to establish and monitor customer service standards

Education

Master of Science - Business Management

BPP University
London
07.2022

Bachelor of Science - Electronics Technology

K. J. Institute of Engineering & Technology (B.E)
Savali, Vadodara
07.2014

D.N High School (Class XII)
Anand
07.2010

D N High School (Class X)
Anand
06.2008

Skills

  • Understanding Customer Needs
  • Needs Assessment
  • Staff Training
  • Calm and Professional Under Pressure
  • Team Management

Additional Information

  • When I was working in the UK with Off licensed Store and Post office, I was used to making orders for shop inventory to adjust the material to sell every week. They deliver the material on Friday and used to unload the pallets and arrange the stuff in-store inventory. It was challenging to do this for me because at that time I was the only guy who was handling this whole shop throughout the day.

Certification

CERTIFIED - EMPLOYEE OF THE MONTH CERTIFICATION - ADITYA BIRLA SUN LIFE INSURANCE

Languages

Gujarati
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)

Driving, Travelling, Exploring, Music

Road-tripping is a dream way of spending holidays for many. Some find it thrilling because of the picturesque views and the surrounding wilderness, while others love the freedom of traveling without following any schedule. But one thing is sure: to really enjoy the drive you need the music.

Timeline

Customer Service Executive

System Level Solutions Pvt Ltd
05.2021 - Current

Post Office Assistant

Off License Store, London
06.2019 - 01.2021

Business Unit Manager

SBI Life Insurance
06.2018 - 03.2019

Customer Service Associate

AMAR CARS PVT. LTD
06.2017 - 04.2018

Customer Service Executive

Aditya Birla Sun life Insurance
02.2015 - 05.2017

Master of Science - Business Management

BPP University

Bachelor of Science - Electronics Technology

K. J. Institute of Engineering & Technology (B.E)

D.N High School (Class XII)

D N High School (Class X)

CERTIFIED - EMPLOYEE OF THE MONTH CERTIFICATION - ADITYA BIRLA SUN LIFE INSURANCE

Smit PatelEngineer