Smita Ahuja

Spearheaded Cloud & Managed Services Business for existing PAN India customers.

• Executed tailored cloud solutions addressing customer pain points, improving service delivery.
• Collaborated with cross-functional teams to craft go-to-market strategies and delivery models.
• Developed customer engagement models that enhanced account penetration in key sectors.
• Achieved significant business growth, doubling target revenue within two years through strategic initiatives.
• Facilitated transition from traditional solutions to cloud infrastructure for seamless integration.
• Designed scalable service frameworks to optimize post-sales engagement and renewals.

• Started a new domain for volume-based business for ESRI, Pan India.
• Overachieving the target of 60M with a team of four people. And doubled to 120M over 2 years.
• Started the customer success division for Pan-India customers to optimize after-sales satisfaction, ensuring on-time maintenance renewal.
• Supported sales team members to drive growth and development.
• Used change methodologies to increase sales and led projects for increased productivity.
• Set quotas for individual reps as well as overall team performance expectations.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Conducted regular meetings with the sales team to review goals, discuss challenges, and strategize for upcoming campaigns.
• Implemented systems for tracking leads from initial contact through purchase completion.
• Directed and coordinated products, services, and sales activities.
• Mapped the client's requirements and maximized selling opportunities by establishing personal rapport with all levels of the client organization.
• Facilitated roll-out of Visual Dashboard Reporting (weekly, monthly, and annual).
• Lead and monitor the performance of team members to ensure efficiency in sales operations.
• Explored and developed new business opportunities, and understood clients' requirements.
• Involved in client relationship management and generating leads, prospects, to develop relationships and grow them into clients.
• Made cold calls to explore new business opportunities and interact with clients on a daily basis.
• Monitored progress and quality of work with project scheduling and plans.
• I took care of contractor quotations and negotiated the best price in terms of profit.
• Delivered weekly and monthly project status reports.
• Built a team to support customers' urgent requirements, which is dynamic.

Increased sales penetration within existing accounts and prospected new business opportunities.

Drove up-sell, cross-sell, upgrades, pricing, and secured on-time contracts across PAN India.

Retained renewals and revenue while ensuring customer success through effective engagement.

Executed territory planning and process creation to enhance customer success and operational efficiency.

• Established strong relationships with customers and account teams to facilitate full adoption and renewals.
• Collaborated with account teams to maintain and improve customer contracts and relationships.
• Engaged key decision-makers to identify requirements and resolve roadblocks for timely commitments.
• Developed quotes, reviewed contract terms, negotiated pricing, and identified up-sell opportunities.

• Dealing with clients based in the US in different verticals and understanding their needs
• Marketing/Brand building for the company through email, telephone, web conferencing etc
• Primarily responsible for lead generation management, account research, managing inside sales accounts
• Analysis for prospects converting them into probable clients
• Providing complete support & assistance to Business Development Manager / Head based in the US
• Responsible for new business development, competitive market expansion, sales leadership in diverse industries and brainstorming ideas for addressing individual skill gaps & suggesting ways to facilitate the resolution of conflict
• Transitioned the process & developed a team by transferring the knowledge to offshore resources
• Responsible for servicing existing business both from technical as well as managing relationships
• Responsible and accountable to ensure effective communication and coordination on assigned projects between all disciplines and all other project participants

• Managed Software selling for Sage & BMC software
• Marketing/Brand building for the company through email, telephone, web conferencing etc
• Generating leads for Microsoft, Sage Software & BMC Software and following up calls on generated leads
• Also Managed the B2C Projects for new research
• CATI (Computer Aided Telephonic Interviewing) on various Marketing Research Assignments which involved Marketing Research Interviews with B2B and B2C respondents
• Have conducted interviews on approximately 15 marketing research projects on IT, Telecom, Banking and Financial Institutions, Consumer Durables and Travel industry
• Training and handholding for fresher on various voice-based assignments
• Worked in B2B unit as a Lead Generation Analyst
• Responsible for B2B Projects for new research

• Responsible for doing B2C Calls for Customers based out in the USA
• Converting those leads and assigning them to a Sales Manager based in the USA
• Responsible for ensuring the best customer service
• Responsible for collaborating between Team sitting at different locations
• Managing the team and helping them achieve their targets