Smita Arora
Project Manager
Noida
Summary
Accomplished Project Manager with a proven track record at Optum Global Solutions, excelling in project planning, risk management, and fostering cross-functional collaboration. Demonstrated ability to enhance project performance and team bonding, ensuring timely delivery and stakeholder satisfaction. Skilled in agile methodology and adaptability, consistently achieving goals with strategic insight and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Optum Global Solutions
12.2017 - 05.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Assistant Manager
MetLife Global Support Center
07.2011 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
MBA - Project Management
Bhartiya Vidyapeeth Pune
PUNE 04.2001 -
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Strategic Planning
Risk Management
Schedule Management
Work flow planning
Document Management
Data Analysis
Root Cause Analysis
Team Bonding
Agile Methodology
Project scope
Stakeholder Communications
Cross-Functional Collaboration
Coaching and Mentoring
Business Analysis
Project Closure
Project scope analysis
Performance Improvements
Conflict Management
Requirements Gathering
Functional & Business Requirements
Time management abilities
Adaptability and Flexibility
Work Planning and Prioritization
Certification
• Business Analyst Certification from QBI Institute • LEAN certified. • Yellow Belt Certified • LOMA Level 1 • INTRO 320 from The Institutes • French Language, Level 1 (basic) Certified in French Language
Projects
1. RPA Automation and UAT
RPA tools deploy scripts that emulate human processes. They autonomously execute various activities and transactions across unrelated software systems. This rule-based software performs business process activities at high volumes, freeing up human resources for more complex tasks1.
Benefits: Cost Reduction: Successful operations centers using RPA can reduce costs by 30 to 60 percent.
Quality Improvement: RPA increases delivery quality by automating manual and repetitive tasks.
Speed: Unlike traditional automation, RPA achieves impact much faster, accelerating operational efficiency.
Initially adopted in HR, finance, procurement, and IT functions. internal stakeholders and external stakeholders.
Operations Centers: Organizations are now expanding RPA to operations centers, transforming front-office operations management.
2. Yellow Belt Project :-
The project was started to automate reporting for UAT Rate Validations (Retail Services). It helps in managing work allocation to entire team. It reduced time taken to compile the tracker for every team member. The project also reduced the chance of making error in reporting. It is a forecasting tool used to map the incoming volume against the available resources and ensure timely call out in case of any red flags.
Timeline
Project Manager
Optum Global Solutions
12.2017 - 05.2024
Assistant Manager
MetLife Global Support Center
07.2011 - 12.2017
MBA - Project Management
Bhartiya Vidyapeeth Pune
04.2001 -