Smita Arora

Accomplished Project Manager with a proven track record at Optum Global Solutions, excelling in project planning, risk management, and fostering cross-functional collaboration. Demonstrated ability to enhance project performance and team bonding, ensuring timely delivery and stakeholder satisfaction. Skilled in agile methodology and adaptability, consistently achieving goals with strategic insight and effective communication.

• Business Analyst Certification from QBI Institute • LEAN certified. • Yellow Belt Certified • LOMA Level 1 • INTRO 320 from The Institutes • French Language, Level 1 (basic) Certified in French Language

1. RPA Automation and UAT 

RPA tools deploy scripts that emulate human processes. They autonomously execute various activities and transactions across unrelated software systems. This rule-based software performs business process activities at high volumes, freeing up human resources for more complex tasks1.

Benefits: Cost Reduction: Successful operations centers using RPA can reduce costs by 30 to 60 percent.
Quality Improvement: RPA increases delivery quality by automating manual and repetitive tasks.
Speed: Unlike traditional automation, RPA achieves impact much faster, accelerating operational efficiency.
Initially adopted in HR, finance, procurement, and IT functions. internal stakeholders and external stakeholders.
Operations Centers: Organizations are now expanding RPA to operations centers, transforming front-office operations management.

2. Yellow Belt Project :- 

The project was started to automate reporting for UAT Rate Validations (Retail Services). It helps in managing work allocation to entire team. It reduced time taken to compile the tracker for every team member. The project also reduced the chance of making error in reporting. It is a forecasting tool used to map the incoming volume against the available resources and ensure timely call out in case of any red flags.