Smita Ballal
Pune
Summary
Dynamic HR professional with extensive experience in process automation and MIS management, delivering significant improvements in operational efficiency. Successfully led APAC,Emerging and Pacific HR process management initiatives and system enhancements at Johnson Controls, demonstrating strong leadership and problem-solving capabilities. Proficient in onboarding, payroll, and audit checks, with a commitment to continuous improvement and effective employee lifecycle management. Aiming to leverage skills in driving strategic HR solutions that support organizational growth.
Overview
15
15
years of professional experience
Work History
Senior HR Shared Services Specialist (Subject Matter Expert)
Johnson Controls
Pune
06.2021 - Current
- Working as a Senior HRSSC Specialist, with additional responsibilities as a Subject Matter Expert (SGP).
- Currently responsible for designing and maintaining quality farm work, providing process-level training, handling high-level and confidential requests from the business, providing continuous improvement ideas, updating monthly dashboards, managing onboarding, probation management, employment contract renewal, offboarding, etc., for multiple geographies like APAC, emerging and Pacific countries, and the rest of the world, etc.
- Managing global HR processes for India, Malaysia, Australia, New Zealand, Singapore, Vietnam, the Philippines, Indonesia, Thailand, etc.
- Setting up a parallel HRSSC function for contingent employees, with complete ownership of designing processes and implementing contract renewal and probation review for Singapore employees.
- Designated as a process-level trainer for the team.
- Designing and implementing SOPs, and region-specific process checklists.
- Provide specific assistance and processing for WFA processes, such as new hires, terminations, employment changes, employment verification, probation confirmation, contract renewal, pre-onboarding, etc.
- Including follow-up with managers and HRBPs to clarify information, obtain approvals, or request corrections.
- SPOC for the international assignments and mass upload of the data, provide transactional support to maintain employee records in the HRMIS system, including follow-up on approvals, clarifying information, or correcting data.
- Responsible for employee movements, which include promotions, demotions, transfers—local, BU to BU, country to country, expat assignments, compensation changes, job data changes, personal and contact data changes, move workers, etc.
- Process the transactions, accomplishing KPIs defined per processes, and according to the Case Management Framework.
- Audits of data entry accuracy are done by HRSSC team members and through self-service.
- Supporting testing for system enhancements related to HRSSC operations.
- Supporting operational excellence and continuous improvement initiatives.
- Providing support and guidance to other members of the team.
- Prepared transition plans for knowledge transfer from China to India on the key HR processes.
- Was a part of the process standardization.
- Providing subject matter expertise to the team lead and others on complex queries.
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
- Evaluated existing processes to identify opportunities for cost savings and increased productivity.
- Collaborated with stakeholders across departments to develop effective strategies that reduced cycle times while maintaining quality standards.
- Developed standard work for key processes, ensuring consistency and quality across operations.
- Facilitated kaizen events, driving continuous improvement and fostering a culture of excellence.
Senior Analyst
Sears IT & Management Service India Pvt.Ltd.
09.2016 - 07.2020
- I handled the team in the absence of my direct manager for four months.
- Worked as a Subject Matter Expert.
- Handled administrative tasks for various processes within HR Shared Services.
- Create new hire records, maintain the life cycle of an employee, data changes, transfers, leave of absence, terminations, etc.
- Coordination with Payroll, Recruiters, HRBPs, etc for day-to-day activities.
- Resolving day-to-day employee queries raised by recruiters, HRBP.
- Initiate background verification for new hires joining Company
- Payroll processing - Initiating Off-cycle and tracking on-cycle fallouts
- Updating associate benefits (Dental, vision, long term disability) - deduction and passing other entries in PeopleSoft, processing short term disability by comparing the vendor details
- Performing audits for team member and provide regular feedback to achieve required accuracy
- Updating associate Tax data like W-4, State withholding
- Calculating and processing severance pay.
- Preparing WARN Notification under WARN Act Compliance Assistance.
- Processing daily and weekly report and issuing different letters
- Doing SOX (Sarbanes-Oxley Act) audit on quarterly basis
- Preparing and updating SOPs on timely manner
Senior HR Executive
Quick Heal Technologies Ltd
02.2015 - 02.2016
- Administrative oversight on payout of benefits and incentives to ensure payout accuracy
- Ensuring accurate and timely payroll processing
- Collecting all inputs from respective managers like Promotions, transfers, exits and updating in payroll file
- Collect Shift data from manager and vendor and compare that with system inputs
- Updating payroll records by reviewing and approving changes in exemptions, earnings deductions, and job titles, and department/ division transfers
- Compiling all payroll inputs in one file and sending that to Payroll team before payroll cutoff time
- Prepares reports by compiling summaries of earnings, deductions, leave, disability, and wages, Attrition Analysis, Gender Ratio and Tenure
- Balances the payroll accounts by resolving payroll discrepancies
- Incorporated necessary policy changes in payroll
- Anchoring Payroll Helpdesk & preparing payroll queries to log sheet also provides payroll information by answering questions and requests
- Personal File Management
- End to End Exit Management
- MIS handling
- Working on Ad hoc reports, like Master Data, leaves without pay records
- Initiating background verification of the new joiners
- Working on attrition analysis
- Administering Exit paperwork including all statutory requirements
- Calculating Full & Final settlement of employees, issuing relieving letter and experience certificates
- Gather data and prepare cyclical and ad-hoc HR reports, dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, or other data analytics and visualization tools
- Partnered with internal HR teams, Payroll, Recruiting, to resolve manager and employee questions within defined timelines
Human Resource Executive
Sears IT & Management Service India Pvt.Ltd.
03.2010 - 02.2015
- Managing the complete lifecycle of the employee like joining, induction, and exit process
- Worked on HR operations portfolio including payroll, HR MIS, Analytics, FnF management, employee database reports, Exit management, and HR dashboards
- Preparation of annual HR Operations calendar
- Maintaining HR-related documentation and protecting an organization's value by keeping the information confidential
- Respond to queries from employee's regarding policy and procedural matters, escalating to management where appropriate
- Issuing various types of letters based on employee's request (Address proof, Joining letter, Visa letters etc.)
- Opening a new file and Closing the Resigned employee's File
- Periodic Personal File Auditing
- Processing final document to the Finance Department for final settlement
- Giving the post-employment reference for relieved employees
- Initiating background verification of the new joiners
- Coordinating with vendor for getting BGV reports asap
- In case of any discrepancy in documents checking with new joiners for additional information
- Raising flag as and when employee finds guilty
- Conducting meeting with employee, if employee fails to provide missing information or if any fraudulent document submission
- Initiating immediate exit process, if required
- Attendance Management
- Maintaining leave records as per the policies
- Taking care of employee's absenteeism prior to payroll cutoff
- Making sure the biometric data and system data are matching
- Updating employees leave record based on approvals
- (Joining leaves, Maternity leaves, Paternity leave etc.)
- Working on attrition analysis
- Administering Exit paperwork including all statutory requirements
- Calculating Full & Final settlement of employees, issuing relieving letter and experience certificates
Education
MBA - Human Resources
Synergies Institute of Management, Pune
01.2008
B.Sc - Chemistry
Shivaji University
01-2006
Skills
- Employee Life Cycle Management
- Onboarding and offboarding
- Time and attendance
- Payroll processing
- Background checks
- Employment verification
- Exit Management
- Internal and external audit checks
- MIS management
- Quality management systems
- Training employees
- Coaching and mentoring
- Process documentation
- Maintaining records
- Process improvement solutions
Accomplishments
- Associate of the Year, 2018, Sears
- Received multiple awards in Sears for smooth onboarding of the employee’s and automating key HRMS processes.
- Hero of the quarter and month 2022 in JCI
- Associate of the year in 2023 in JCI
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior HR Shared Services Specialist (Subject Matter Expert)
Johnson Controls
06.2021 - Current
Senior Analyst
Sears IT & Management Service India Pvt.Ltd.
09.2016 - 07.2020
Senior HR Executive
Quick Heal Technologies Ltd
02.2015 - 02.2016
Human Resource Executive
Sears IT & Management Service India Pvt.Ltd.
03.2010 - 02.2015
MBA - Human Resources
Synergies Institute of Management, Pune
B.Sc - Chemistry
Shivaji University
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