Smita Bhagat

Project Lead - DISHA

* Developed long-lasting partnerships with Community and prominent leaders, management team through active engagement and exemplary communication.
* Conducted community workshops to promote a project and educate organizations on available resources.
* Administered as a main point of contact between management and external community.
* Helped develop presentations for the project to present the vision and resources to the external community.
* Wrote content for social media pages and informational pockets like videos explaining the resources to be shared with the community.
* Educated community members regarding resources and the program by using Keynote presentation
* Trained Community members to use external app like Front app and other apps developed by organization like Connect app.
* Trained Community on best practices and counseling
* Created Bots on Dialogflow, Chatfuel and Manychat.
* Analytics and Data was priority. Analyzed the inflow and outflow of people connecting with us.
* Managed a team of 5 people. Worked together with excellence
* Reviewed periodically the project progress with the community and ascertain problematic areas requiring improvement.

* Developed business relationship with community to continue their partnership with us to achieve our goal.
* Developed business relationship with community to continue their partnership with us to achieve our goal.

Human Resources and Talent acquisition

• Collaborated with different departments to know the need for skilled professional for their department.
• Collaborated with different organizations and optimized talent acquisition by using other social media platforms like LinkedIn.
• Scheduled interviews for local as well as out station candidates
• Arranged travel for shortlisted candidates.
• Uploaded candidate data and job posting on company website as well as recruiting systems.
• Followed up with candidates over phone and email regarding the status of their recruitment.
• Managed attendance records on Greytip.
• Motivated employees through special events, incentive programs and constructive feedback.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Implemented performance review and motivational strategies to elevate HR team results.
• Monitored and handled employee claims for travel and petty cash.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Devised hiring and recruitment policies for the company.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Instructed senior leaders on appropriate employee corrective steps.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Retained 100% protocol on management tools and procedural accuracy.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Facilitated communication and coordination between employees and management by arranging internal meetings.
• Reduced process lags by accurately managing confidential records for staff members.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes in Company Handbook, Travel policy and Leave policy.

Administration

• Managed Travel arrangements for all staff within India as well as overseas.
• Managed and maintained travel workbook for all the employees travelling within India.
• Managed advances and reimbursement of travel expenses to the employees.
• Managed Procurement of stationery and office supplies.
• Planned and managed events from the first step of making phone calls and personally visiting the sites of the event.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Recommended workflow and budget improvements, resulting in savings per event.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Used coordination and planning skills to achieve results according to schedule.

• Boosted brand awareness and generated leads from Defence and Aerospace industries while managing internal and external marketing campaigns and programs.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Maintained complete database of files, contacts and project materials.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Responsible for bidding tenders, handling all stages of tender from Pre-qualification phase, tender invitation phase, tender qualification and addenda phase, bid submission phase, price negotiation phase and to win the deal.
• Involved in collection of revenue from the clients.
• Create a well-qualified pipeline of prospective services opportunities by establishing and maintaining professional relationships with top scientists of INDIA from various defence labs and PSU’s like DRDO, DRDL, HAL, BEL, BDL, ADA, ITR etc.

Created customer support strategy to increase customer retention.

• Assisted with conflict resolution during partnership negotiations and acquisitions.
• Established performance and service goals and held associates accountable for individual performance.
• Developed unique plans to increase the need of our services in the market by creating innovative ways and means to provide customer with the kind of service and the product they require.
• Being aware of the competition in the market, have succeeded in bringing ideas to work on improving service levels.
• Managed HUMAN RESOURCES AND TALENT ACQUSITION DUTIES for a short period of time as an act of support to the company.
• Manged Hiring of high level positions like Director, General Manager and other level employees.
• Managed scheduling interviews for candidates within the city and outside.
• Conducted interviews online as well as in person.
• Arranged travel for shortlisted candidates.
• Uploaded candidate data and job posting on company website as well as recruiting systems.
• Followed up with candidates over phone and email regarding the status of their recruitment.
• Conducted orientation for the new hires.

Key achievements

Have been successful in retaining the existing customers and have successfully revived dormant customers who discontinued using our services.

Have done branding of our product and have worked on improvement of our company’s website, making easier for customers to access information about our company.

Designed catalogue and company profile presentation for our company.

Outsourcing international companies interested in partnership with our company to take a new level in business. To achieve that goal was in constant communication with Consulate General of Canada, U S A, UK, Japan.

• Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing plans.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
• Cultivated and strengthened relationships with new clients and educated clients on insurance plans.
• Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.

Key Achievements:

Managed over visiting 6 clients a day.

Succeeded in achieving numerous clients and eventually benefited the company with substantial revenue by constant follow up with them at the same time achieving great height in customer satisfaction.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Exceeded goals through effective task prioritization and great work ethic.
• Handled on average 13 complaints calls in a day to address customer inquiries and concerns.

Key Achievement’s:

To give First Call Resolution gave appropriate suggestions to the company, by analyzing customer’s feedback on our services and pricing.

To retain client, strategized and came up with new tariff or offer which ultimately helped in retaining 80% of our clients. Always been an integral part of TOM/CCM and focused group discussions.