Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Smita D

Bangalore

Summary

Technically proficient Application Support Engineer with over 6+ years of experience in production support, incident management, and automation. Strong skills in UNIX/Linux, SQL, and Shell scripting, with proven experience in deploying, monitoring, and troubleshooting critical applications. Seeking a challenging role in Application Support, SRE, or DevOps, where I can enhance system reliability and automation to ensure optimal performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Infrastructure Engineer

American Express
10.2024 - Current
  • Company Overview: The American Express Company is an American bank holding company and multinational financial services corporation that specializes in payment cards.
  • Working in banking project and support to users
  • Providing support for Enterprise Business Intelligence applications for Prod environment
  • Providing access to new groups and users for informatica tool for different environment
  • Working on jira request ,service now INC and RFC task in daily activities
  • Creating RFC as per project requirements and remediate to Vulnerabilities
  • Creating and updating confluence page as per the requirement
  • Monitoring the application and start/stop the services during the RFC
  • Working on patching activity , migration and renew the ssl certificates for the Linux servers
  • Working for remediation of Vulnerabilities
  • Creating the Deployment group in Informatica
  • Participate in Unix Migration/patching activities
  • Creating RFC and Incident as per business requirements
  • Giving access for Informatica in different type environment
  • Provide support on weekends

Analyst I Software Engineer

DXC Technology Pvt. Ltd
12.2019 - 10.2024
  • Part of Incident management, ITIO division of the Finance project as infra support and application support engineers
  • In our environment we have total 180+ finance applications and HR applications
  • The total Windows and Linux including Azure cloud servers having approx 2600 server with large environment
  • Monitoring servers, application and suppression of alerts during the planned maintenance window
  • Participating and Driving the Major incidents raised for application down / functional/ data outages
  • Interacting with client and analyzing the business requirement and fixing the issues
  • Conducted system health checks and implemented changes in production environments
  • Involve SSL Certificate Renewal for Windows and Linux Servers
  • Involve in Server Patching Activities
  • Modified the shell script in VI editor during application enhancement
  • Actively involve during production deployment, DB Patching and change activities

Consultant

Capgemini Technology Services India
08.2018 - 07.2019
  • Creating Control -M job as requested by Client ANZ in DEV and ITG environment
  • Optimized batch job processes using Control-M and enhanced system scripts via Shell Scripting
  • Coordinated production deployments and ensured successful change implementations within SLA
  • Working in a background of 24x7 mission-critical environment which has 100% change control process, systems monitoring, and performance analysis
  • Logging Incidents, understanding on severity & Escalating using Ticketing Tools (Service Now)
  • Handled L1 troubleshooting, diagnose the issue and try to resolve alerts at our end to balance workload of L2 technical support team

Education

B.Tech - Electronics & Instrumentation Engineering

Biju Pattnaik University of Technology (BPUT)
Bangalore, Odisha
01.2012

Skills

  • Operating Systems: Windows, UNIX, Linux, AIX
  • Databases: Oracle (SQL),MySQL
  • Cloud Platforms: Microsoft Azure (Certified in AZ-900)
  • Job scheduling tool: Tidal, Control-M
  • Application Support: Incident Change, Change Management
  • Ticketing Tools: ServiceNow/change management(ITIL), Jira
  • Web Servers: Tomcat, Apache
  • Monitoring Tools: Dynatrace, Splunk
  • Other Tools: Git Hub, Power BI, Ab Initio, Informatica,

Certification

Certification: Microsoft Azure Fundamentals (AZ-900)

Timeline

Infrastructure Engineer

American Express
10.2024 - Current

Analyst I Software Engineer

DXC Technology Pvt. Ltd
12.2019 - 10.2024

Consultant

Capgemini Technology Services India
08.2018 - 07.2019

B.Tech - Electronics & Instrumentation Engineering

Biju Pattnaik University of Technology (BPUT)

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Smita D