Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic
Dinesh Chintala

Dinesh Chintala

Hyderabad

Summary

Self-motivated and result-driven Human Resource Professional with 18 years of expertise spearheading all aspects of HR function. Skilled in manpower management, retention strategies, employee engagement initiatives, stakeholder management, statutory compliances, diversity and inclusion programs, HR audits, HRIS management, vendor relationships, and performance management across diversified industries. Seeking to leverage my goal-oriented approach and progressive experience to make a lasting impact on company operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lead HR Business Partner (Senior Manager – Human Resources)

Big basket
04.2020 - Current
  • Monitor end to end employee life cycle from Hiring to exit
  • Acted as point of contact for general HR queries on Policies, new updates or organizational changes (Mother DC, B2B, B2C, Sales & Operations) for more than 3k workforce (Gig workers + White Collar + Regional Office Employees)
  • Critically evaluated operational processes and its implementation to improve efficiency, Aligned and mapped associates to relevant jobs and ranks for Optimized workforce efficiency keeping cost rationalization in purview
  • Monitored employee performance through PMS process, delivering feedback & coaching to improve skills, especially handhold & counsel non-performers to clear PIP
  • Created Succession Plans, advised individuals on Promotion paths, career choices within organisation (Promoting Retention & Leadership Continuity); further education or training needed for new job roles (through Talent Mobility)
  • Encouraged managers to have meaningful conversations with their respective teams, understand their Career Aspirations
  • Held company-wide Town Hall meetings to convey new updates and maintain open lines of communication with employees (e.g Leadership connects, webinars)
  • Diffused challenging situations using conflict management, Counselling techniques & displayed emotional intelligence to assess people's character
  • Ensured “0” man-hours loss due to manmade interruptions
  • Taken Disciplinary Actions in consultation with ethics & compliance Team against Fraudsters
  • Demonstrated exceptional organization and prioritization of work with effective time management
  • Portrayed multitasking abilities through simultaneous project management (SCM R&R, BBNOW pilot project and implementation, D&I initiatives, Zonal Talent Council etc.)
  • Tracked HR programs/initiatives closely to assess result and made proactive changes to meet changing demands (e.g., Apprenticeship Hiring, DAP Hiring, Entrepreneur Model etc.)
  • Demonstrated effective listening and two-way communication skills with Ground team, ensured employee participation in Manager Surveys /E-SAT Surveys
  • Collaborated with administrative team members, Procurement & Event management Vendors & finance department on projects and engagement events (Rockstar, RnR, Paramount Awards HR & Ops Offsite Events & other festivity celebrations)
  • Incentivizing the bulk hiring needs of Gig workforce of Flex Models (During Peak Sales Period Summer, etc.) through various incentive scheme
  • Discussed all expected tasks/KRAs, compensation, and policies with prospective employees to promote clarity from day one & provide an impactful joining experience, kept a track of their engagement & assimilation with team through Launch-Kart initiative
  • Managed the entire HR Operations from the scratch for Newly Launched Units
  • Working closely with Business Leaders to develop Budgeted Annual Manpower Plan and the impact on P&L from Compensation & Benefits perspective and designing overall AOP plans
  • Review Team - Performance on bi-weekly basis and giving feedback and sharing improvement plan
  • Lead communication campaigns around policies / Trust Benefits and drive100% governance
  • Preparing and Presenting HR Presentations and HR MIS dashboards as required by management as per defined timelines

Manager – Human Resources

Kesineni Cargo Carriers Pvt. Ltd.
01.2016 - 10.2019
  • Honoured with the: Best ‘All Rounder’ Award from the organization

Manager – HR

Casby Logistics Group of Companies
08.2008 - 08.2015
  • Company Overview: Contract Logistics – Warehouse / Transportation / Cargo
  • Planned human resource requirements in consultation with Unit Head / Business Head / Head HR and in accordance with the Budgets approved for the year, half year and quarter
  • Supervising staffing, recruitment, induction program, discipline, policy & procedures for Payroll and contract employees
  • Design and the implementation of HR policies, processes, and practices to maximize human capital development
  • Supervising exit formalities like exit interviews, full and final settlements, experience, and relieving letters
  • Performance Management System Ensure that JDs/KRAs/KPIs are done for all staff, Annual/Half yearly Performance Appraisals are conducted, increments & promotion letters are issued on time
  • Training & Development Designing and developing training and development program based on both the organisations and the individuals needs
  • Effective implementation, communication and advocacy of HR Policies and initiatives
  • Conducting Health and Safety Training programs at sites / Driver Road Safety Programs / Induction & Orientation programs for new joiners
  • Compensation & Benefits Ensure Payroll Inputs are received, Salaries processing, Processing Full & Final Settlements, PF Withdrawals
  • Employee Engagement & Relations Employee Engagement Initiatives like Sports events, Birthday Celebrations, Initiating Employee Referral Program
  • Manage HR/IR issues of the warehouse and ensure smooth functioning of operations, ensure appropriate health and safety measures are taken at plant
  • Ensure healthy relationships are maintained with the local community and govt
  • Bodies
  • Ensure compliance of license viz
  • Shops & Establishment, Contract Labour License, Food License, Fire and RTO Licenses and liaison with local bodies at sites
  • Implementation of new projects - on time and within assigned budget to meet or exceed the needs and expectations
  • Initiated and Implemented Driver Training Course – Proper Techniques of Driving on Safety
  • Ensuring prompt resolution of employee grievances to maintain cordial management-employee relations
  • Contract Logistics – Warehouse / Transportation / Cargo

Logistics Executive

Cargomen Logistics Pvt. Ltd.
Hyderabad
05.2008 - 08.2008
  • Formulating the post shipment documents
  • Uploading the checklist and tracking of consignments
  • In-plant Operations
  • Obtaining customs clearance and verifying the consignments

Senior Associate (Customer Service)

Wipro BPO Services
Pune
12.2005 - 11.2007
  • Client Servicing
  • Mapping client requirements and providing effective solutions on the Operations shop floor
  • Taking escalations and resolving critical issues to ensure Delivery & Business Continuity
  • Interacting with customers to resolve and reduce complaints and provide exceptional customer experience
  • Ensuring internal and external customer satisfaction
  • Honoured with the: Best Associate Award for the 1st and 3rd quarter of 2006
  • Consistently scored between 95-100% quality on calls monitored daily basis
  • Handled a team of 10 Associates as Team Coach
  • Received customer compliments on several occasions for being patient, understanding and resolving all concerns of the customers

Senior Customer Service Officer (Phone Banking)

ICICI One source
Hyderabad
12.2004 - 12.2005
  • Mapping client requirements and providing effective solutions on the Operations shop floor
  • Taking escalations and resolving critical issues to ensure Delivery & Business Continuity
  • Interacting with customers to resolve and reduce complaints and provide exceptional customer experience
  • Ensuring internal and external customer satisfaction
  • Conducted training and orientation for the new joiners in the team, helping them with the processes and interpersonal skills
  • Consistently scored between 90-100 marks on Process Knowledge and Voice Skill, which were assessed on monthly basis

Education

MBA - Marketing & Customer Service

Avanthi P.G. College
Hyderabad
01.2002

Bachelor of Commerce -

Nrupatunga Degree College
Hyderabad
01.2000

Skills

  • Recruitment Strateigies
  • Retention Management
  • Performance Management
  • Employee Engagement
  • Grievance Resolution
  • Training and Development
  • Diversity and Inclusion
  • Statutory Compliance
  • Vendor Management
  • Contract Management
  • Compensation & Benefits

Accomplishments

  • @ Honoured with the: Best ‘All Rounder’ Award from the organization - Kesineni Cargo.
  • @ Honoured with the Best Associate Award for the 1st and 3rd quarter of 2006 - Wipro.

Certification

  • India Sign Language Workshop - Deaf Enabled Foundation
  • Human Resources: Compensation and Benefits - Linked In Learning
  • Human Resources: Succession Planning - Linked In Learning

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Beginner (A1)
A1

Timeline

Lead HR Business Partner (Senior Manager – Human Resources)

Big basket
04.2020 - Current

Manager – Human Resources

Kesineni Cargo Carriers Pvt. Ltd.
01.2016 - 10.2019

Manager – HR

Casby Logistics Group of Companies
08.2008 - 08.2015

Logistics Executive

Cargomen Logistics Pvt. Ltd.
05.2008 - 08.2008

Senior Associate (Customer Service)

Wipro BPO Services
12.2005 - 11.2007

Senior Customer Service Officer (Phone Banking)

ICICI One source
12.2004 - 12.2005

MBA - Marketing & Customer Service

Avanthi P.G. College

Bachelor of Commerce -

Nrupatunga Degree College

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Dinesh Chintala