SMITA DUBEY
Mumbai,MH
Summary
Excellent experience In Aviation,Hospitality and Service Industry . Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Senior Customer Executive
ISS
05.2022 - 02.2024
- Creating Workplace colleague experience
- Facilities upkeep and Improvement
- Establishing Efficient Working Processes
- Supporting colleagues with requirements
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Established working relationships with clients by organizing various events.
- Managed event logistics and operations.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Conferred with event staff at event site to coordinate details.
- Performed face-to-face meetings to finalize contract for services and event details.
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Coordinated schedules and timelines for events.
- Trained and supervised event staff to complete tasks on time.
Senior Customer Service Executive
GO AIRLINES
09.2014 - 05.2022
- Looking after Arrival and Departure
- Supervising different kind of shifts
- Handling escalations and Irate customers
- L & T Airbus license holder
- Handling delay and cancelled flights
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Agent (CSA)
Air India
05.2013 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Guest Relation Officer, Customer Service Agent
Casino Pride Group, Goa
11.2011 - 04.2013
- Welcoming, Escorting for the Guest
- Greeted guests upon arrival and offered assistance.
- Transportation of the Guest
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Trainee Front Office Associate
KHR Hospitality India Limited, Spa
08.2011 - 11.2011
- Learned new materials, processes, and programs quickly.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported organizational objectives with help from existing employees.
- Handled day-to-day customer or client questions via telephone or email.
- Collaborated with employees from various backgrounds.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
Office Assistant
M/s. Global Travel and Tourism
- Tele marketing
- Making Bills/Invoices for various tourist destinations for their packages etc.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Scheduled and coordinated travel arrangements for office staff members.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
Education
MBA - Operations Management
Welingkar Institue of Manangement And Research
Mumbai 10.2022 - Current
HSSCE -
D P Girls Inter College Allahabad
Allahabad 04.2009 - 03.2010
SSCE -
K.V.NO.1
MUMBAI 04.2007 - 03.2008
Diploma - Hospitality, Aviation and TRAVEL & TOURISM
Frankfinn Institute of Air Hostess Training Centre
Margao, Goa 05.2010 - 06.2011
GALILEO CRS Knowledge of Galileo and Fidelio Computer Reservation Systems. - Galileo CRS
Frankfinn Institute of Air Hostess Training Centre
Goa 04.2010 - 06.2011
Bachelor of Arts - Sociology
Graduation
Deen Dayal Upadhyaya Gorakhpur University 05.2012 - 05.2015
Inflight Training -
Jet Airways
Mumbai 04.2010 - 03.2011
Skills
Jet Airwaysundefined
Additional Information
1.Procative participation
2.Creative
3.Adaptable
4.Leadership Qualities
5.Problem Solver
6.Team Player
7.Flexibile
8. Patience
Proactively participation in different events
Participated in dance competition.
Performed different yoga poses.
Participated in plank competition.
Timeline
MBA - Operations Management
Welingkar Institue of Manangement And Research
10.2022 - Current
Senior Customer Executive
ISS
05.2022 - 02.2024
Senior Customer Service Executive
GO AIRLINES
09.2014 - 05.2022
Customer Service Agent (CSA)
Air India
05.2013 - 05.2014
Bachelor of Arts - Sociology
Graduation
05.2012 - 05.2015
Guest Relation Officer, Customer Service Agent
Casino Pride Group, Goa
11.2011 - 04.2013
Trainee Front Office Associate
KHR Hospitality India Limited, Spa
08.2011 - 11.2011
Diploma - Hospitality, Aviation and TRAVEL & TOURISM
Frankfinn Institute of Air Hostess Training Centre
05.2010 - 06.2011
GALILEO CRS Knowledge of Galileo and Fidelio Computer Reservation Systems. - Galileo CRS
Frankfinn Institute of Air Hostess Training Centre
04.2010 - 06.2011
Inflight Training -
Jet Airways
04.2010 - 03.2011
HSSCE -
D P Girls Inter College Allahabad
04.2009 - 03.2010
SSCE -
K.V.NO.1
04.2007 - 03.2008
Office Assistant
M/s. Global Travel and Tourism
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