Smita Kadam
IT Support Engineer
Ambernath
Summary
Experienced Technical Support Professional with over 4 years of expertise in managing IT infrastructure, implementing system updates, and providing end-user training. Strong background in help desk support, ticketing systems, and IT security protocols. Adept at resolving complex technical issues efficiently, committed to delivering exceptional technical support and enhancing overall system reliability.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Service Delivery Engineer
Ctrls Datacenters LTD.
08.2022 - Current
- Offered remote technical support to Bandhan Life clients as part of the RIM team.
- Managed incidents using the Summit ticketing portal.
- Conducted root cause analysis of recurring issues, implementing long-term solutions to minimize future occurrences.
- Managed and maintained VDI systems and provided troubleshooting for Microsoft Office applications like Outlook, Teams, and OneDrive.
- Handled basic tasks in Exchange, such as tracking messages and analyzing email failure reports.
- Performed basic troubleshooting of host pools using the Azure portal.
- Managed Active Directory tasks including user ID creation/deletion, security group management, email ID creation, password resets, and account extensions.
- Participated in multiple Disaster Recovery (DR) drill activities.
- Collaborated with CRM, Network, Windows, and Azure teams to rapidly address critical issues and reduce production downtime.
- Used Desktop Central Manage Engine to remotely support user systems.
Desktop Support Engineer
thinkAPPS Solutions Pvt. Ltd.
08.2019 - 07.2022
- Worked as a Desktop support engineer for HDFC bank on PAN India Aadhar project.
- Provided efficient end-user support remotely, regularly resolving queries within expected timeframes.
- Set up, updated, and configured computers and software for new employees.
- Worked with various teams to minimize downtime and improve operational efficiency.
- Helped create technical documentation and user manuals.
- Installed and configured Office 365.
- Managed incidents using Service Now.
- Handled desktop-related issues, including resolving Wi-Fi connectivity problems.
- Working on AD for Resetting user passwords and creating new passwords.
Education
BE - Computer Engineering
B R Harne College Of Engineering And Technology
Vangani, Mumbai 04.2001 - 05.2019
HSC - undefined
R.K.Talreja college of Arts commerce and science
SSC - undefined
Mahtma Gandhi High School
Skills
Analytical Problem Solving
undefinedInterests
Travelling with friends
Video Games
Shopping
Personal Information
Date of Birth: 08/25/97
Timeline
Service Delivery Engineer
Ctrls Datacenters LTD.
08.2022 - Current
Desktop Support Engineer
thinkAPPS Solutions Pvt. Ltd.
08.2019 - 07.2022
BE - Computer Engineering
B R Harne College Of Engineering And Technology
04.2001 - 05.2019
HSC - undefined
R.K.Talreja college of Arts commerce and science
SSC - undefined
Mahtma Gandhi High School
Similar Profiles
Naresh MaddulaNaresh Maddula
Senior DWDM Engineer at CtrlS DatacentersSenior DWDM Engineer at CtrlS Datacenters
Venkata Manikanta TammanaVenkata Manikanta Tammana
Billing Manager at Ctrls Datacenters LimitedBilling Manager at Ctrls Datacenters Limited
Siddarth ReddySiddarth Reddy
Vice President - Corporate strategy & Global Expansions at CtrlS Datacenters LtdVice President - Corporate strategy & Global Expansions at CtrlS Datacenters Ltd
AFZAL KHANAFZAL KHAN
Relationship Manager at American expressRelationship Manager at American express
Prathmesh Baban MohitePrathmesh Baban Mohite
Front Sales Manager at ICICI Prudential Life Insurance CompanyFront Sales Manager at ICICI Prudential Life Insurance Company