SMITA KOHLI
Senior Manager- Global Business Learning
Bengaluru,KA
Summary
Futuristic & forward-looking change leader, seeking a challenging & strategic role in Learning & Development, leveraging expertise in achieving core business transformation and making L&D and Digital First Digital Now (DFDN) pivotal in driving strategic business goals. Recognized for implementing digital solutions to enhance business outcomes in the realms of Learning and Transformation.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager- Global Business Learning
Sagility India Private Limited
09.2021 - Current
- Envisioning and actualizing learning strategies that harmonize with organizational objectives, applying proficiency in instructional design, curriculum development
- Uncovering skill gaps and learning prospects, employing data-driven insights to shape the creation of focused learning solutions
- Spearheading the implementation of training initiatives, collaborating with internal stakeholders and subject matter experts to guarantee the delivery of impactful learning experiences
- Establishing key performance indicators for assessing the effectiveness of learning endeavors. Scrutinizing data and feedback to iteratively enhance programs and showcase the impact of L&D endeavors.
- Bolstering organizational change initiatives by crafting and delivering training programs that facilitate seamless transitions and augment employee adaptability.
- Vigilantly tracking industry trends, emerging technologies, and L&D best practices to ensure our programs remain pioneering and efficacious.
Training & Client Relationship Manager
Samsung India Electronics
12.2020 - 06.2021
- Communicate effectively with all internal and external stakeholders to seek compelling stories
- Handling a team of around 100 to 200 resources aligned in varied Projects related to SEC operation along with an internal support team of HR
- Managing the relationship with respective clients throughout the project duration and acting as the main point of contact between Employees and Client
- Meeting Recruitment SLA's through driving end to end Hiring to ensure successful onboarding
- Ensure that business process outcomes are in harmony with an organization's strategic goals
- Managing the financial aspects of the contract (billing for services, following-up on payments etc.) as and when required
- Acting as the escalation point when issues arise with resources / services and managing any dispute or conflict by working closely with the Client and Organization
- Proactively carrying out Employee engagement activities to ensure employee satisfaction, retention & employee benefits
- Managing Exit interviews and engaging in complete attrition analysis to suggest and implement strategies to curb attrition
- Ensure regular and effective employees connect (skip, one to one, town hall)
- Work on coordination of training activities as well as gathering/circulating MIS reports to management
- Work collaboratively with process owners of the organization to help improve the management of a business process
- Co-ordination for performance feedback and Appraisals of employees.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Monitored metrics and developed actionable insights to improve training efficiency and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Learning & Development Manager
Tech Mahindra
08.2018 - 02.2020
- Managed annual L&D budgets to ensure optimal allocation of resources for maximum impact on employees'' growth.
- Managed and coached a team of L&D professionals, fostering an environment focused on professional growth and collaboration.
- Optimized existing training delivery methods by incorporating blended learning approaches that combine face-to-face instruction with online tools and resources.
- Increased employee engagement in L&D activities by creating customized career development plans tailored to individual goals and aspirations.
- Developed comprehensive training materials for various employee levels, enhancing overall job satisfaction.
- Drove the implementation of standardized training practices, surpassing client metrics and ensuring both external and internal quality metrics consistently remained in the green.
- Collaborated with department heads to identify skill gaps and develop targeted training interventions.
Assistant Manager in Training
Computer Science Corporation
11.2016 - 12.2017
- Maintained accurate records of employee training progress, ensuring compliance with industry regulations and company policies.
- Established key performance indicators for all training initiatives, monitoring success against these metrics regularly.
- Implemented a train-the-trainer model that empowered team leaders to conduct ongoing internal skill-building sessions.
- Contributed to the design of innovative e-learning courses that provided flexible options for employee development.
- Promoted a positive learning environment through effective communication strategies and fostering collaboration among team members.
- Coordinated logistics for various training events, including scheduling sessions, booking venues, and organizing materials.
- Participated in professional development opportunities so as to stay current on best practices in adult learning principles.
- Developed customized training materials and resources to address specific skill gaps within the organization.
- Conducted regular evaluations of training effectiveness, making adjustments as necessary for continuous improvement.
- Facilitated engaging workshops and seminars, fostering a culture of continuous learning among employees.
Lead Training
Eli Research India Private Limited
03.2016 - 08.2016
- Established consistent evaluation metrics across all courses, allowing for more accurate measurement of program effectiveness.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Mentored junior trainers in effective teaching methodologies, contributing to their professional development and growth within the organization.
- Streamlined training processes by creating a centralized repository of resources, which reduced preparation time for trainers.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Created training schedules for trainees and presented weekly training programs.
Lead Trainer
NThrive (Formerly Knowns As E4E Healthcare)
12.2014 - 02.2016
Claims Management Specialist
EMDs Aria (Formerly Known As M D Everywher)
06.2012 - 03.2014
SME
Dot Cosmic Business Consultant
03.2009 - 03.2012
Education
Bachelor of Arts - Political Science, English & Ancient History
University of Allahabad
Prayagraj, India 04.2001 - 04.2005
Intermediate - Physics, Chemistry, Biology
Shivaji Girls Intermediate College
Prayagraj, India04.2002
High School - Physics, Chemistry, Biology, Mathematics
Allahabad Girls Inter College
Prayagraj, India04.2000
Skills
Area Of Expertise
- Speed to Proficiency Projects (Early Revenue Realization from the new hires by reducing the learning curves without impacting quality)
- Focused Training Interventions to improve BAU performance
- Content Digitalization
- Deep Learning
- Gamification/Social Learning
- Kirk Patricks’s Three Level
- Instructional Designing
- Modern Workplace Learning
- Agile & Waterfall Methodologies
- MS Office
Timeline
Senior Manager- Global Business Learning
Sagility India Private Limited
09.2021 - Current
Training & Client Relationship Manager
Samsung India Electronics
12.2020 - 06.2021
Learning & Development Manager
Tech Mahindra
08.2018 - 02.2020
Assistant Manager in Training
Computer Science Corporation
11.2016 - 12.2017
Lead Training
Eli Research India Private Limited
03.2016 - 08.2016
Lead Trainer
NThrive (Formerly Knowns As E4E Healthcare)
12.2014 - 02.2016
Claims Management Specialist
EMDs Aria (Formerly Known As M D Everywher)
06.2012 - 03.2014
SME
Dot Cosmic Business Consultant
03.2009 - 03.2012
Bachelor of Arts - Political Science, English & Ancient History
University of Allahabad
04.2001 - 04.2005
Intermediate - Physics, Chemistry, Biology
Shivaji Girls Intermediate College
High School - Physics, Chemistry, Biology, Mathematics
Allahabad Girls Inter College
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