Smita Mukherjee
Training Manager
New Delhi
Summary
- Seasoned Training Manager with 7+ years expertise in crafting and deploying employee training programs. Adept at leading, communicating clearly, designing instructions, and driving onboarding procedures. Proficient in utilizing Learning Management Systems, conducting performance evaluations, solving problems resourcefully and managing projects effectively. Excels at nurturing interpersonal relations."
- Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in GDS.
- Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
- Confident training leader with demonstrated planning, organizational and leadership abilities focused on Learning and Behavioral trainings. Highly effective at educating people at all different skill levels.
- Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 8 years of progressive training experience.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Training Manager
Wipro HR services
New Delhi
05.2022 - Current
- Delivered new employee onboarding and training sessions AWS.
- Managed new employee orientation training process for more than 100 employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzing data from GTM and customer surveys and other research techniques to help identify areas for improvement or to develop new products and Features
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managing expectations with cross-functional business leaders and Digital teams, Marketing, Creative, Engineering, Operations, and third-party vendors to effectively prioritize, roll out and scale impactful initiatives
- Creating and maintaining product roadmaps, feature backlogs and product documentation such as user stories, use cases, user flows, logic flows, and functional specifications
- Translating market and stakeholder needs into product requirements and definition
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Lead introduction of products into new and existing markets to agreed timescales and customer satisfaction targets
- Monitoring the development of new products from concept to launch
- Implemented new learning strategies depending upon employees' skill levels.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Directed training programs and development paths for managers and supervisors.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Created in-depth training manual for all employees.
Assistant Training Manager
IGT Solutions Pvt. Ltd
Gurgaon
11.2021 - 05.2022
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
- Coordinated and prioritized required training courses for some employees.
- Developed surveys to identify training needs based on projected production processes and changes.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Tested all training software and hardware prior to commencing training programs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted Client meets and Training at Client Site (London)
Team Leader Training
IGT Solutions Pvt. Ltd
Gurgaon
05.2018 - 10.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standards through personal example to help each member understand expected behavior's and standards.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained database systems to track and analyze operational data.
Senior Process Trainer
Radical Minds Pvt Ltd
Gurgaon
11.2017 - 05.2018
- Communicated with sales team to maintain firm grasp of training requirements.
- Provided subject matter expertise on all company offerings.
- Delivered robust training courses via classroom and e-learning programs.
- Developed new and improved training programs to fit underserved areas.
- Established and maintained quality control standards.
- Created unique materials to support training programs.
- Worked with vendors to customize courseware to accommodate business needs.
- Designed and delivered web-based, self-directed learning materials.
- Analyzed and evaluated training effectiveness and program outcomes.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Facilitated virtual, in-person and blended learning sessions.
Process Trainer
Goibibo
Gurgaon
11.2015 - 08.2017
- Provided subject matter expertise on all company offerings.
- Delivered robust training courses via classroom and e-learning programs.
- Built and maintained professional relationships with vendors and suppliers.
- Established and maintained quality control standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Developed new and improved training programs to fit underserved areas.
- Created unique materials to support training programs.
Customer Care Executive
Goibibo
Gurgaon
07.2014 - 10.2015
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Assigned and designated job territories to customer care staff according to performance and history.
- Communicated with customers to identify needs and expectations.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained and managed customer files and databases.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
MBA - Marketing
Symbiosis Skills And Professional University
Pune 09.2022 - 12.2024
Bachelor of Commerce - Business Administration And Management
Mahatma Gandhi Kashi Vidyapeeth
Varanasi 06.2010 - 10.2013
High School Diploma -
Sunbeam School
Varanasi 04.2009 - 05.2010
Skills
Instructor Led Training
Worked with stakeholders to gather requirements and prioritize featuresAnalyzed data to track user behavior through Hot Jar and optimize the product by reducing BugsSuccessfully developed end-to-end product roadmap and plan of execution during the PandemicTraining solutions development
Knowledgeable in GDS
Public speaking
Leadership training
New hire on-boarding
Active Listening
Excellent Communication
Process evaluation and enhancement
Course development
Good Telephone Etiquette
Multitasking Ability
Certification
Six Sigma - Certified Yellow Belt
Timeline
Six Sigma - Certified Yellow Belt
12-2022
MBA - Marketing
Symbiosis Skills And Professional University
09.2022 - 12.2024
Assistant Training Manager
Wipro HR services
05.2022 - Current
Assistant Training Manager
IGT Solutions Pvt. Ltd
11.2021 - 05.2022
Team Leader Training
IGT Solutions Pvt. Ltd
05.2018 - 10.2021
Senior Process Trainer
Radical Minds Pvt Ltd
11.2017 - 05.2018
Process Trainer
Goibibo
11.2015 - 08.2017
Customer Care Executive
Goibibo
07.2014 - 10.2015
Bachelor of Commerce - Business Administration And Management
Mahatma Gandhi Kashi Vidyapeeth
06.2010 - 10.2013
High School Diploma -
Sunbeam School
04.2009 - 05.2010