Smita Patil
Banking Operations Manager
Thane
Summary
Self-Directed and ambitious banking professional with a strong knowledge of financial analysis, risk assessment and good customer relationship. 15+ years of experience in Retail Banking, Trade Finance, KYC. Expertise in evaluating credit worthiness and managing loan portfolios. Accomplished management professional with 5 years of career progression in Trade Finance operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Outstanding communicator and well-versed in employee, vendor and partner relations.
Overview
17
17
years of professional experience
Work History
Delivery Partner
TATA Consultancy Services Ltd
07.2023 - Current
- Working for AWS Stellantis project as Delivery Partner
- Major looking for recruitment of IT profiles for Stellantis account
- Handling database of around 60+ team members.
Assistant Manager
Deutsche Bank Project
01.2018 - 06.2023
- Worked for Trade Finance India Non-Despatch project with Deutsche Bank leading a team of 23 associates
- Knowledge of TF3, Trade Pay, Loan IQ, Syndicated loan, Transaction monitoring, LC issuance, Bank Guarantee, EDPMS, KYC, Compliance, Due diligence, AML etc
- Ensuring that operations run smoothly on a day-to-day basis, including managing resources, monitoring performance, handling escalations
- Developing and implementing strategic plans to improve operational efficiency, reduce costs, and achieve organizational goals by handling RCA, RCSA etc
- Conducted a training program on the process and non-process for the individual growth of team members
- Preparing/ reviewing SOPs as per business standards
- Managing Internal and External audits
- Handling weekly/monthly calls with clients and stake holders on product/process progress
- Identifying potential risks to operations and implementing strategies to mitigate them.
Telstra Telecom Process
05.2012 - 06.2017
- The process includes connecting the maximum no of people from Australia with Telstra
- Preparing daily workloads for staff and coordinating the daily allocation of work
- Analysing product orders placed by the customer regarding new/existing telephone line service, mobile service, or for TV-Pay service
- Providing customers all his services within time and on time with accuracy.
Credit Analyst
HSBC Bank
04.2007 - 04.2012
- Processing of personal loans and home loan applications in accordance with HSBC policy
- Providing regular reports and updates to management on the performance of the credit portfolio and any potential areas of concern
- Scrutiny of KYC and financial documents
- Ensuring compliance with regulatory requirements and internal credit policies and procedures
- Established procedures and mechanisms to prevent potential fraud during processing
- Analysis of documents submitted by the client for opening Demat a/c and Trading a/c
- Collaborating with sales, underwriting, and other departments to communicate credit decisions and resolve credit-related issues.
Education
B.COM -
Mumbai University
HSC - undefined
Mumbai University
SSC - undefined
Mumbai University
Skills
Project Leadership
Analytical mindset
Trade finance expertise
Operations Management
Fraud Detection
Excellent Communication
Accomplishments
- Received Thanks Award for detecting fraud customers while processing Personal Loan Application.
- Awarded as STAR Performer of the year for processing account opening applications with 100% accuracy.
- Recognized as a STAR performer for achieving 100% production with 100% accuracy.
- Successfully led the Trade Finance Non-Dispatch process migration from Client.
Timeline
Delivery Partner
TATA Consultancy Services Ltd
07.2023 - Current
Assistant Manager
Deutsche Bank Project
01.2018 - 06.2023
Telstra Telecom Process
05.2012 - 06.2017
Credit Analyst
HSBC Bank
04.2007 - 04.2012
B.COM -
Mumbai University
HSC - undefined
Mumbai University
SSC - undefined
Mumbai University
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