Smita Patil

• 2023 - 04 ICICI Bank
• Working on Loan Origination System (LOS) for loan processing platform for home loan, personal loan, business loan and education loan etc.
• Engaging with multiple stakeholders by conducting workshops, discussions, meetings to understand the requirements in detail.
• Analyzing the existing process documentations (SOPs) and operating process.
• Requirement gathering, system and process analysis, project scope clarification, implementation strategy development, MIS reporting etc.
• Defining system scope and objectives. Preparing BRD (Business Requirement Document) and FRD (Functional Requirements Document).
• Preparing to be process map & performing GAP Analysis on AS IS and to be process maps.
• Working closely with Project Manager to monitor progress and deliverables for the project.
• Acting as a bridge between the client and multiple teams.
• Working closely with developers, testers and UI/UX users for better resolutions on received requirements. Working on User Acceptance Testing (UAT) and facilitating defect management ensuring smooth implementation.
• Taking part in various scrum ceremonies namely Sprint planning, daily standup meetings (DSM) and retrospective meetings to understand work structure as per use stories.

2017-07 to 2023-04 Deutsche Bank Ltd

• Working for Trade Finance India Non-Despatch project with Deutsche Bank leading a team of 23 associates.
• Knowledge of TF3, Trade Pay, Loan IQ, Syndicated loan, Transaction monitoring, LC issuance, Bank Guarantee, EDPMS, KYC, Compliance, Due diligence, AML.
• Ensuring that operations run smoothly on a day-to-day basis, including managing resources, monitoring performance, handling escalations.
• Developing and implementing strategic plans to improve operational efficiency, reduce costs, and achieve organizational goals by handling RCA, RCSA etc.
• Conducted a training program on the process and non-process for the individual growth of team members.
• Preparing/ reviewing SOPs as per business standards.
• Handling weekly/monthly client’s process review calls.

2012-05 to 2017-06 Telstra Telecom

• The process includes connecting the maximum no of people from Australia with Telstra.
• Preparing daily workloads for staff and coordinating the daily allocation of work.
• Analyzing product orders placed by the customer regarding new/existing telephone line service, mobile service, or for Pay-Tv.
• Providing customers all services within time and on time with accuracy.

• Processing of personal loans and home loan applications in accordance with HSBC policy.
• Providing regular reports and updates to management on the performance of the credit portfolio and any potential areas of concern.
• Scrutiny of KYC and financial documents ensuring compliance with regulatory requirements and internal credit policies and procedures.
• Established procedures and mechanisms to prevent potential fraud during processing.
• Analysis of documents submitted by the client for opening Demat a/c and Trading a/c.
• Collaborating with sales, underwriting, and other departments to communicate credit decisions and resolve credit-related issues.