Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Smita Rao

Smita Rao

Hyderabad

Summary

Talented Vice President in Learning & Development and results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in customer service, sales skills, leadership training, soft skills, strategic planning and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Vice President - Learning and Development

IndusInd Bank Ltd
05.2009 - Current
  • Hands – on classroom facilitator, extremely engaging and encouraging. Initiative driven to ensure motivation amongst employees which facilitate efficiency and retention..
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Increased company growth through collaboration with sales and marketing departments.

Manager – Service & Training

ABN AMRO Bank
08.2006 - 05.2009
  • Managed the performance of associates based on SLAs 85% (service level agreements) by providing statistical information on challenges / roadblocks and how to overcome them by servicing them more effectively.
  • Maximized performance by 65% by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Business Development Head

Pyro Networks Ltd
06.2005 - 08.2006
  • Influenced key stakeholders both internally and externally, securing support for vital projects and initiatives.
  • Developed comprehensive marketing plans that increased brand awareness, driving higher sales numbers.
  • Delivered customized solutions for clients, resulting in enhanced customer satisfaction and loyalty.

Associate Vice President – Training, Operations, Transition

General Electric
01.2000 - 05.2006
  • Facilitated and trained approximately 30,000 employees and ensured quality vectors throughout.
  • Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
  • Rewarded and recognized at every quarter on victorious transitions, profitable operations and productive trainings.


Education

Bachelors of Fine Arts - Photograph

Jawaharlal Nehru Technological University
01.1996

XII - Economics

The Hyderabad Public School
01.1993

Skills

  • Team leadership
  • Critical thinking
  • Coaching and mentoring
  • Client relationship building
  • Strategic planning
  • Customer service
  • Training and mentoring
  • Presentations
  • Sales leadership
  • Staff training
  • Public speaking

Accomplishments

  • Achieved No, 1 position in my Zone consistently on all parameters related Training.
  • Increased productivity by 40% by training individuals on overall with accuracy and efficiency by training them on Sales & Customer Customer Service,
  • Collaborated with all Stakeholders at all levels to think of innovative ways to keep improving SLA (Service Level Agreements) across the board.

Certification

  • Applications of Everyday Leadership (Coursera) University of Illinois
  • Designing the Organization: From strategy to organizational structure (Coursera) University of Illinois
  • Foundations of Everyday Leadership (Coursera) University of Illinois
  • Emotional Intelligence EQ Version 1 (Par Excellence – Hyderabad)
  • Six Sigma Green Belt Certified (GE – Hyderabad)
  • Coaching Effective Skills (GE - Croton Ville Training)
  • BELS Certified (GE – Hyderabad)
  • LBA Certified (GE – Hyderabad)
  • Level 01 & 02 Certified Trainer (GE – Hyderabad)
  • 4.2.2 & 4.2.3 Quality Trained (GE – Hyderabad)
  • US Compliance & Regulation Laws (GE – Hyderabad)

Languages

English
Hindi
Telugu
Tamil

Timeline

Vice President - Learning and Development

IndusInd Bank Ltd
05.2009 - Current

Manager – Service & Training

ABN AMRO Bank
08.2006 - 05.2009

Business Development Head

Pyro Networks Ltd
06.2005 - 08.2006

Associate Vice President – Training, Operations, Transition

General Electric
01.2000 - 05.2006

XII - Economics

The Hyderabad Public School

Bachelors of Fine Arts - Photograph

Jawaharlal Nehru Technological University

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Smita Rao