- SQL Installation
Smita Sharma
Customer Success Specialist
Indore
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Specialist
Webgility Softwares
Indore, MP
08.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Recognized escalation needs and connected customers with advanced support staff.
- Resolved concerns with products or services to help with retention and drive sales.
- Served customer account and technical needs across 200 + monthly calls, consistently meeting productivity and quality targets
Back Office Executive
Teleperformance
Indore
06.2018 - 08.2020
- Developed and updated calendars to schedule team and customer meetings.
- Maintained inventory for back-office supplies, computers and work-stations.
- Liaised with vendors to plan and schedule services.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Worked with IT department to address technology issues and shortfalls.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gyan Ganga Institute of Technology & Sciences
Jabalpur 04.2014 - 06.2018
Skills
- Complaint resolution
Software
- Software Troubleshooting & Problem Solving
Timeline
Customer Support Specialist
Webgility Softwares
08.2020 - Current
Back Office Executive
Teleperformance
06.2018 - 08.2020
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Gyan Ganga Institute of Technology & Sciences
04.2014 - 06.2018
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