Smita Sinha

• Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
• Verified customer identity using public records, financial databases, and other resources.
• Maintained accurate records of all KYC documentation and analysis results.
• Reviewed customer documents and information to ensure compliance with KYC regulations.
• Created documents detailing standard operating procedures.
• Researched complex problems encountered during outbound calls and identified solutions quickly.
• Maintained records of customer interactions, transactions, comments and complaints.
• Spouse Death Benefits Insurance. Managing benefits and retirement plans on behalf of clients.
• Communicated regularly with stakeholders on project status, issues, or changes.
• Developed training materials for new staff members regarding relevant topics.

• Managing benefits and retirement plans on behalf of clients.
• Managing the peer review of the new transition of the JLT scheme and also taking on the added responsibility of conducting training sessions for team members and new hires.
• Pension Management, UK.
• Researched complex problems encountered during outbound calls and identified solutions quickly.

• Company Overview: Amazon Email Process.
• Dealing with Amazon seller of UK related to invoice and products.
• Amazon Email Process.