Smita Tonpe

• Highly skilled Senior Technical Support Engineer with extensive experience in troubleshooting complex performance issues on windows.
• Troubleshoot and resolve critical Windows Server boot failures, startup delays, slow performance, BSOD bug checks, high CPU spikes, CPU multithreading issues, memory/handle leaks, application/process/service slowness, crashes, errors, and OS corruption issues in production environments on both servers and clients.
• Analyzed and remediated Windows shell and UI component failures, including Explorer.exe, Start Menu, Taskbar, notification services, and location settings.
• Administered and optimized Windows server systems, performing health checks, log analysis, and tuning.
• Handle complex performance escalations, performing advanced diagnostics using Event Viewer, Performance Monitor logs, Process Monitor logs, WPR logs, and dump analysis.
• Conduct root cause analysis (RCA) and implement permanent fixes to prevent recurring incidents.
• Perform live troubleshooting until resolution on critical and priority cases.
• Collaborate with Network, Active Directory, Storage, Deployment and cloud teams to troubleshoot cross-technology issues.
• Have worked on different environments such as hybrid, On-prem, AVD, VMware, Hyper-V, all cloud platforms.
• Worked closely with Microsoft Technical Advisors and product teams to resolve technical roadblocks and escalations.
• Provide training to new hires for core components related to Microsoft Windows performance.

Key Responsibilities

Performance Monitoring and Analysis

• Monitor system performance (CPU, memory, disk I/O, network) using tools like: Windows Performance Monitor (PerfMon) Resource Monitor Sysinternals Suite Windows Event Viewer

• Analyze bottlenecks, and identify causes of slow performance, system crashes, or application hangs.

Advanced Troubleshooting & Root Cause Analysis

• Perform in-depth diagnostics of: Slow boot/BSOD/login High CPU/RAM usage Process/thread contention Memory leaks

• Use advanced tools such as: Windows Performance Toolkit (WPT), Windows Performance Recorder/Analyzer (WPR/WPA), ProcMon, WinDbg, and memory dump analysis.

Performed live troubleshooting on critical and priority cases.

Customer and End-User Support

• Provide Expert-level support for escalated performance issues.

• Communicate complex technical findings to technical and non-technical stakeholders.

• Collaborate with the Microsoft debugging team when required.

Technical Skills

• Windows Server (2012, 2016, 2019, 2022)
• Server Boot, Startup, and Crash Issue Resolution
• Performance Troubleshooting (CPU, Memory, Disk, I/O)
• Advanced OS-Level Debugging & RCA.
• PowerShell / CMD Troubleshooting.
• Active Directory Fundamentals (Auth, GPO, DNS basics)
• Networking Basics (TCP/IP, DNS, Ports, Firewall)
• Azure Fundamentals (VMs, Resource Groups, Networking Basics, WMA and Monitoring)
• Incident problem resolution.

Certificates

Azure 800.

Azure 801.

Customer Service: Problem Solving, and Troubleshooting

Customer Service Foundations.

Trainings

Azure: Windows Admin Center and Monitoring

Awards

Star Performance Award.

Most Improved

• Worked for Toyota Material Handling Project
• Worked on IT self-service portal to handle tickets on different issues such as VPN configuration through remote session, creation of Toyota user accounts through Active Directory, password settings, issuing O365 and Business licenses to newly created and existing users, managing user account activation and deactivation, enabling Azure permissions.
• Handling P1/P2 issues through Call/Chat/E-mail.
• Resolved user requests and issues in SLA times.
• Provided trainings to new hires.
• Shared MOMs for daily meetings.

Technologies

Office O365

Exchange portal

Active Directory

Azure portal

Awards

Extra Miler Award

Trainings

CS-100