Smital Shinde
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASST CUSTOMER SUCCESS MANAGER
CIRRIUS TECHNOLOGIES PVT LTD
10.2022 - Current
- Reported on CRM projects to track progress and invited constructive criticism for improvement
- Supported clients with creative recommendations to optimize their business
- Provided feedback and recommendations to management on expanding the business through requirement gathering and discussion
- Successfully managed multiple projects in fast-paced environments through individual work and teamwork
- Accomplished in organizing successful projects and meeting objectives
- Met programme performance, usability, and scalability criteria by translating business requirements into high- level conceptual design
- Cooperated with project partners to develop system analysis and new system design based on client specifications
- Created plans and communicated deadlines to complete projects on time
PRODUCT EXECUTIVE
CIRRIUS TECHNOLOGIES PVT LTD
10.2021 - 10.2022
- Collected, tracked, and evaluated current business and market trend data
- Worked with team members to deliver effective customer service strategies
- Led steady and productive operations
- Employed excellent time-management skills to maximize task completion and reduce errors
JR. PRODUCT EXECUTIVE
CIRRIUS TECHNOLOGIES PVT LTD
07.2020 - 10.2021
- Employed excellent time-management skills to maximize task completion and reduce errors.
APPLICATION TESTER
SANDA SERVICES PVT LTD
01.2020 - 03.2020
- Prioritized bugs through focused data collection and analysis, driving continual innovation and coordinated exploratory testing with developers and external testers to effectively assess viability
- Created and ran Ul automation tests to quickly reveal and remedy issues
- Used Agile methodologies to aid team delivery of effective, quality software solutions
Education
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
PATKAR VARDE COLLEGE, MUMBAI UNIVERSITY
04.2022
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
PATKAR VARDE COLLEGE, MUMBAI UNIVERSITY
05.2019
HIGHER SECONDARY SCHOOL CERTIFICATE -
PATKAR VARDE COLLEGE, MUMBAI UNIVERSITY
04.2014
SECONDARY SCHOOL CERTIFICATE -
ST THOMAS ACADEMY
05.2012
Skills
- Client Relations
- Account Management
- Customer Retention
- Revenue Growth
- Customer Success
- Customer onboarding
Certification
• Certified in Natural Language Processing by completing assignment and
course details with accuracy and efficiency by Swayam NPTEL Courses
•Certified Manual Tester from Squad Infotech Pvt Ltd helped resolved product issue through testing
Affiliations
• Management Team Member and Documentation Team Head at College Technical and Cultural festivals like IGNITE and TECHTALKS
• Actively participated and performed the social activities under the DLLE program undertaken by Mumbai University
• Actively participated as a volunteer in SKILLFUL NETIZEN programme organized by college
• Participated and Support Extended for Mentoring-Student Leadership Program (SLP) by the INDIAN DEVELOPMENT FOUNDATION(IDF) from November 2017 to January 2018
Timeline
ASST CUSTOMER SUCCESS MANAGER
CIRRIUS TECHNOLOGIES PVT LTD
10.2022 - Current
PRODUCT EXECUTIVE
CIRRIUS TECHNOLOGIES PVT LTD
10.2021 - 10.2022
JR. PRODUCT EXECUTIVE
CIRRIUS TECHNOLOGIES PVT LTD
07.2020 - 10.2021
APPLICATION TESTER
SANDA SERVICES PVT LTD
01.2020 - 03.2020
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
PATKAR VARDE COLLEGE, MUMBAI UNIVERSITY
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
PATKAR VARDE COLLEGE, MUMBAI UNIVERSITY
HIGHER SECONDARY SCHOOL CERTIFICATE -
PATKAR VARDE COLLEGE, MUMBAI UNIVERSITY
SECONDARY SCHOOL CERTIFICATE -
ST THOMAS ACADEMY
Similar Profiles
AMIT SINGHAMIT SINGH
Customer Success Manager at Cirrius Technologies Pvt LtdCustomer Success Manager at Cirrius Technologies Pvt Ltd
Harshal MundekarHarshal Mundekar
Customer Success Manager at Cirrius Technologies Private LimitedCustomer Success Manager at Cirrius Technologies Private Limited
Samruddhi MayekarSamruddhi Mayekar
Software Engineer at Cirrius Technologies Private LimitedSoftware Engineer at Cirrius Technologies Private Limited
Hazal DemirHazal Demir
Customer Success Manager at Missafir HomesCustomer Success Manager at Missafir Homes
Pankaja BSPankaja BS
Asst Manager - Customer Success at HerKey Formerly JobsforherAsst Manager - Customer Success at HerKey Formerly Jobsforher