Smitapragyan Patro
Hyderabad
Summary
Customer-focused Clinical Application Specialist, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. Competent Product Specialist with more than 12 years of experience working in customer service. Skilled in demonstrations, proficient in brand positioning strategies and sales team building.
Overview
12
12
years of professional experience
Work History
Senior Product Specialist (Ultrasound)
BPL Medical Technologies PVT LTD
2022.07 - Current
- Assisted sales representatives in demonstrating the value proposition of products during pre-sales presentations, increasing customer acquisition rates.
- Enhanced patient diagnosis accuracy by providing comprehensive ultrasound training to clinical staff.
- Streamlined workflow in the ultrasound department by implementing efficient scanning protocols.
- Optimized image quality for diagnostic purposes by educating users on proper scanning techniques and machine settings adjustments.
- Mentored 12-15 junior team members towards professional growth, fostering an environment conducive to knowledge sharing. Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
Clinical Application Manager
Focus Medical Systems
2022.01 - 2022.07
- Customized products to meet user specifications improving customer experience
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Assisted team members and customers about functions of Ultrasound equipment, trained & Guided them with Technical & Clinical queries.
Clinical Application Specialist (Ultrasound)
Mindray medical India Pvt Ltd
2019.07 - 2021.12
- Supported End Users to understand Managed team of Channel employees overseeing training, and professional growth of employees
- Interacted with teams in multiple languages and provided clarification
- Assisted team members and customers regarding Ultrasound and guided them technically and Clinically
- Created profitable marketing campaigns like Trainings & Webinars on Radiology, OB/GYN, POC, MSK.
- Presented at industry conferences and webinars, showcasing best practices in ultrasound clinical applications management.
Service Engineer and Application Specialist
Alliance Medical Systems
2012.10 - 2019.06
- Assisted in installing equipment and tested and maintained equipment
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
- Attended 5-6 on site service calls everyday.
- Supported team members to promote Customer relations strategies.
- Assisted sales representatives in demonstrating the value proposition of products during pre-sales presentations, increasing customer acquisition rates.
Education
B - Tech - Biomedical Engineering
Biju Pattnaik University of Technology
Bhubaneswar, Odisha2011
Skills
- Clinical Application Knowledge
- Ultrasound Physics Familiarity
- Advanced Anatomy Understanding
- Ultrasound Imaging Expertise
- Training and education
- Product Demonstration
- Excellent Communication
- Market Analysis Expertise
- Technical Product Knowledge
- Sales Support
Languages
English
Proficient
C2
Hindi
Proficient
C2
Odia
Proficient
C2
Telugu
Proficient
C2
Bengali
Elementary
A2
Spanish
Elementary (A2)
Timeline
Senior Product Specialist (Ultrasound)
BPL Medical Technologies PVT LTD
2022.07 - Current
Clinical Application Manager
Focus Medical Systems
2022.01 - 2022.07
Clinical Application Specialist (Ultrasound)
Mindray medical India Pvt Ltd
2019.07 - 2021.12
Service Engineer and Application Specialist
Alliance Medical Systems
2012.10 - 2019.06
B - Tech - Biomedical Engineering
Biju Pattnaik University of Technology
Writing, singing, painting, reading books
I am a published author of many Non-fiction Self-help books.
I am very much interested in Spirituality and i love reading spiritual books.
My hobbies are singing, painting, cooking.
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