Smitha Ghorpade
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software and Banking solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. projects with multiple deadlines. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills.Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
14
14
years of professional experience
4
4
Certifications
6
6
Languages
Work History
Transaction Specialist
J.P. Morgan Services India Pvt Ltd
06.2010 - 09.2012
- Engaged in Document Preparation
- Handled end to end processing of Trade finance products such as Letter Of Credit Advising, Letter Of Credit Issuance, Payments, Financing/Discounting, Document Checking
- Worked on various regulatory reporting
- Skilled in First Party Documents preparation
- Experienced in AWB and transport document vetting
- Hands on experience in Letter of Credit Vetting
- Being a mentor for the freshers in team
- Having complete knowledge and control of the whole process
- Assisting Capital Market teams in streamlining the process
- Known for consistent and reliable team player
- Implemented operationally efficient & market driven Trade Finance structures; improved service delivery; minimized risks of operations
- Coordinating with various Branches and see documents are cleared and Lodge within the specified Swift messages preparation and Swift checking for MT series 700, 400, 103 and 202
- Handling & settlement of Bills drawn under LC's and related SWIFT MT formats.
- Exceeded client expectations through the consistent delivery of high-quality service, earning recognition as a top performer within the team.
- Handled high volume of transactions promptly, consistently meeting productivity targets.
- Adapted quickly to changes in policy or procedure, maintaining consistent performance levels despite evolving guidelines.
Business Analyst
Societe Generale Global Solution Center
09.2012 - 08.2022
- Working as a Business Analyst for the Trade Finance products
- Write and maintain business and functional requirements for different processes; Write Epics and User Stories, undertake Sprint planning, daily standup and review/retrospective
- Surveyed clients to ascertain requirements and expectations for product.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Identified patterns and trends in large data sets and provided actionable insights.
- Develop and deliver presentations on the various transition process and stages to Heads and Delivery Managers
- Proactive in all communications and maintained a strict deadline to complete the deliverables
- Conduct gap analysis and downstream impact exercises for system changes
- Identify opportunities to simplify and streamline existing processes by making enhancements a needed
- Engaged in developing OCR application, to simplify the Regulatory and Compliance issue
- Converting the user requirements to technical requirements and monitoring the feasibility study and completing the project using the Agile methodology
- Currently playing the Scrum Master role
- Engage the team into the scrum ceremonies, help team understand the Agile and work better towards Project deliverables
- Track and Managed Product Backlog, burn-down metrics, Sprint velocity to provide transparency on the product
- Worked on various aspects like Documentation, Project Tracking
- Displayed exceptional Stakeholder Management skills
- Verification/Validation of requirements to ensure they deliver business value by conducting various reviews
- Successfully participated in various Scrum Ceremonies by sharing opinions on process & product innovation
- Solution finding ability in collaboration with advanced process & data insights for taking right strategic decisions on various
- Interviewing business units, stakeholders, and technical leaders to gather and clarify business requirements; developing to be business process flows, identifying the impact of the implementation on these business process flows
- Review of the detail design for the business.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Business Execution Consultant
Wells Fargo
08.2022 - Current
- Working as a Business Execution Consultant
- Expertise in Data Analysis and Data Gathering
- Worked on various process streamlining projects
- Identify opportunities to simplify and streamline existing processes by making enhancements needed
- Identify Automation opportunities and work closely with the development team on the deliveries
- Verification/Validation of requirements to ensure they deliver business value by conducting various reviews
- Playing a vital role in managing various activities of the project like requirement elicitation, analyzing the information gathered, documenting the functional or business requirements, BRD, Solution Scope Documents, Interface Analysis
- Dashboard Preparation, building requirements for various Dashboards under Wholesale Lending space
- Assisting teams in Capacity modelling and Planning by prepare Capacity models
- Project Management- Prepare Project plan, Charters, Playbooks for business use
- Help coordinate with various stakeholders and build plan to overcome risk issue identified in Audit
- Playing a vital role in handling the Performance & Adoption piece for Migration project, analyzing the information gathered, documenting the functional or business requirements
- Preparing current and target process flows to analyze and identify the impact of the migration on business
- Prepare Project plans and Charters for Project meetings
- Work on post go live activities, outcome mapping
- Prepare presentations on project status to present it to the stakeholders and various leadership committee.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Created monthly forecast templates and resource management allocations for approved projects.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
Education
Bachelors in commerce -
Sheshadripuram First Grade College
CBSE - undefined
Kendriya Vidyalaya
Skills
Payment Processing
Workflow Analysis
Requirements Gathering
Stakeholder Management
Agile Best Practices
Project Management
Lean principles
Kanban Knowledge
Agile Coaching
Scrum Framework Expertise
Project Team Coordination
Excellent Communication
Coaching and Mentoring
Business Process Mapping
Business process improvement
Gap analysis
KPI Tracking
Cost-benefit analysis
Data Analysis
Forecasting and planning
IIBA methodologies
User Acceptance Testing
Release planning
Business process modeling
Risk Assessment
Documentation
Business Analysis
Presentations and Decks
Interpersonal Skills
Relationship Building
Teamwork and Collaboration
Certification
Certified Documentary Credit Specialist (CDCS)
Personal Information
- Father's Name: G.V. Rajendra Rao
- Mother's Name: Usha Rajendra Rao
- Date of Birth: 09/05/88
- Gender: Female
- Nationality: Indian
Skills
IMEX, TD4, SWIFT, RTGS, GSS, Trade Finance (Corporate Banking), Uniform Customs and practice for Documentary Credits UCP600 SWIFT MT 103, 202, MT 700 and MT 400. Wholesale Lending Operations, Agile Methodologies, Scrum Frame Work
Projects
Finacle Migration Project- Served as an Analyst which includes understanding the system requirements and preparing BRD, Test Scenarios, Test cases accordingly keeping in mind domestic Rules & regulations. Conducted UAT for various trade modules such as renewals, customer bank account details update, premium, Bills in Finacle. POC between UAT team and in-house Development team / Vendor for resolving Issues.
OCR Implementation Project- Responsible for end user testing and coordination with IT department for further improvements for the implementation and evaluation of the software in Import Payments execution. Implementing OCR Results in cost efficiency of the resource with compliance adherence. The risk mitigation of the Trade Documents verification procedure enhanced using OCR along with hot time Reduction
Mendix Migration Project- Responsible for the performance & Adoption workstream of the project. To coordinate with the stakeholder (business) to understand the current process, volumes, FTE’s and draw an adoption plan for the project migration, Work on post implementation adoption strategies. Prepare the Current, Interim and Target process flows identifying the impact of the implementation on these business processes.
Dashboard Project- Lead the project to build the Delinquency dashboard for the Lending services team. Coordinate with the business users to understand the current draw backs of the manual reconciliation. Communicate the requirement with the Analytics team to build a Dashboard giving a overview of the deals falling Delinquent as of the current date. Avail a bird’s eye view of the complete Deal Health Status. Prepare Playbook/Handover document.
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 10 in the development of Imex India Migration
- Led team to meet 90% of SLAs by streamlining business processes and identifying areas for improvement.
- Designed and implemented an innovative workflow solution for a $150 million, -Wells Fargo
- Won Spot Awards for Excellent Stakeholder Management
Timeline
Business Execution Consultant
Wells Fargo
08.2022 - Current
Business Analyst
Societe Generale Global Solution Center
09.2012 - 08.2022
Transaction Specialist
J.P. Morgan Services India Pvt Ltd
06.2010 - 09.2012
Bachelors in commerce -
Sheshadripuram First Grade College
CBSE - undefined
Kendriya Vidyalaya