SMITHA KATHANI

• DSPL is a subsidiary company of Comfort click PVT LTD
• They own multiple business and three major E-commerce business offering supplements for Adults, Kids and Pets
• Managed 21 domains single-handedly
• Increased Revenue and traffic by 150% in a year
• Managed and trained a team of PPC specialist
• Also, manage multiple other channels of ads in Europe like portals and affiliates.
• Generated weekly reports detailing campaign performance metrics such as CTRs, CPCs, CPMs.
• Conducted keyword research to identify relevant terms for targeting in campaigns.
• Identified potential areas for growth through expansion into new markets or channels.

• Regalix is an award-winning global revenue operations company partnering with marketing, customer success and sales leaders to help them drive growth, and deliver meaningful customer delight at scale
• Worked with Google project
• Created and setup 146 accounts for a single client
• Successfully helped 1000+ clients with Ads set up and handheld them in their Google ads journey
• Managed escalations and resolved multiple errors and suspensions.

Seasoned professional in customer/client relations and have had an opportunity to work with multiple globally recognized companies with over 9+ years of experience

• Managed clients
• Provide exceptional customer support
• Managed and resolve escalations and complaints
• Managed multiple branches
• In line with the strategic Goals and Objectives of the organization, set targets for the various teams in delivering service excellence
• Efficiently lead the teams and provide services to direct market customers
• Develop systems and processes to enhance customer service and experience
• Develop strategies to improve the operational efficiency of customer service
• Monitor responses to customer queries and complaints across various parameters such as TAT (Turn Around Time), FRT (First Response Time), AQHT (Average Query Handling time) etc.
• Develop metrics to monitor the progress of plans/projects/initiatives. Report on team statistics monthly
  to gauge performance on a wide range of parameters
• Develop and Maintain SOPs for all processes followed within the function.