Smitha K.M
Summary
To be associated with a progressive organization and effectively incorporate knowledge and to be part of the team that dynamically works towards the growth of the organization and self.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Centre Operations Manager
Klay School
6 2023 - 4 2024
- Managing Centre operations, and provides leadership in strategic and operational planning
- Maintain and analyse disciplinary records and data of students
- Review and maintain security and safety procedures for the Centre and staff, and conduct emergency exercises
- Work with teachers in the management of student affairs which include supervising students during school activities
- Oversee a team and deliver on-the-job training to ensure efficient centre operations
- Coordinating with GRE team for seamless service & maintenance of the centre
- Managing child data updates on Salesforce and facilitating invoice generation
- Facilitating punctual CPC meetings and coordinating fire drills.
Sr.Relationship Manager
Edustoke Pvt Ltd
03.2022 - 03.2023
- Speaking with the prospective parent, understanding the requirement and helping the parent to find the best school for their child among the partner schools
- Achieve the monthly assigned target of student admission across schools
- Gaining a deep understanding of the schools being represented, curriculums, parent preferences etc
- Understanding the parent’s requirements and guiding the best school options.
Relationship Manager
Whitehatjr Pvt td
10.2020 - 02.2022
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Communicate with customers via phone and email resolving the customer queries in a new-to-the-world online platform
- Contributes to team effort by accomplishing related results as needed
- Forward upselling and cross-selling opportunities to the sales team
- Understand customer needs and develop plans to address them.
Manager - Corporate Relations
The Learning Curve, Mumbai
04.2019 - 09.2020
- Building and maintaining profitable relationships with key customers
- Maintain relationships with corporate clients, understanding their needs, goals, and challenges
- Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring satisfaction
- Identify opportunities for upselling and cross-selling products or services to existing clients
- Prospect and acquire new corporate clients through networking, cold calling, and attending industry events
- Collaborate with internal teams to tailor solutions to meet client needs and preferences
- Work closely with clients to understand their strategic objectives and align company offerings to support those goals
- Develop and implement strategic account plans to maximize client retention and revenue growth
- Negotiate contract terms and pricing agreements, ensuring profitability and compliance with company policies
- Provide exceptional customer service by promptly addressing client inquiries, concerns, and requests
- Anticipate and proactively resolve potential issues to ensure a positive client experience.
Centre Head
The Learning Curve
04.2016 - 03.2019
Counselor
Frankfinn Institute of Airhostess Training Institute, Bangalore
04.2011 - 12.2011
Flight Cabin Crew
Kingfisher Airlines Ltd., Hyderabad
04.2007 - 08.2010
Skills
Experienced in using CRM software (Customer Relationship Management) such as Salesforceundefined
Academic Qualification
- M.B.A (HR) from Sikkim Manipal University Distance Education
- Bachelors of Arts in Psychology, from University of Mysore (2003-2006)
Summary Of Qualifications And Experience
- Good customer service skills with orientation of complete customer satisfaction.
- Proper conversation and coordination with other team members.
- Excellent communication skills with absolute politeness in verbal conversation.
- Immense exposure to the fast paced and high profile work environment through past work experiences.
- Excellent conflict resolving abilities.
- Ability to stay composed and focused under pressure and during emergencies.
- A confident and friendly personality.
- Ability to work efficiently and quickly.
Personal Information
- Date of Birth: 05/15/1986
- Gender: Female
Timeline
Sr.Relationship Manager
Edustoke Pvt Ltd
03.2022 - 03.2023
Relationship Manager
Whitehatjr Pvt td
10.2020 - 02.2022
Manager - Corporate Relations
The Learning Curve, Mumbai
04.2019 - 09.2020
Centre Head
The Learning Curve
04.2016 - 03.2019
Counselor
Frankfinn Institute of Airhostess Training Institute, Bangalore
04.2011 - 12.2011
Flight Cabin Crew
Kingfisher Airlines Ltd., Hyderabad
04.2007 - 08.2010
Centre Operations Manager
Klay School
6 2023 - 4 2024
Similar Profiles
Lata SharmaLata Sharma
Intern at Klay Pre School and Day CareIntern at Klay Pre School and Day Care
Ritika AroraRitika Arora
Sr. Curriculum Lead at Klay Pre-schoolSr. Curriculum Lead at Klay Pre-school
PRIYANKA REDDY GONDESIPRIYANKA REDDY GONDESI
Teacher, Grade 1 at KLAY PRE SCHOOLTeacher, Grade 1 at KLAY PRE SCHOOL
Russell BrownRussell Brown
Centre Operations Manager at JLLCentre Operations Manager at JLL
Arthur OmarArthur Omar
Kmart Ruakura Distribution Centre - Distribution Centre Operations Manager at Kmart NZ HoldingsKmart Ruakura Distribution Centre - Distribution Centre Operations Manager at Kmart NZ Holdings