Hi, I’m
Smitha Madhu
Director, Tax Technology Transformation
Bangalore
Summary
Strategic Business Leader with a comprehensive 24-year tenure of spearheading large-scale transformation projects, I am currently making strides as a Director at EY, focusing on Tax Technology Transformation. My role encompasses driving the delivery of cutting-edge Indirect Tax projects in India, with an emphasis on leveraging Azure Cloud IAAS and PAAS services. I am steering digital and agile transformations, while proficiently managing accounts, vendors, clients, and talent.
A champion of Diversity and Inclusion, I hold an extensive array of credentials, including PMP, CSM, SAFe Agilist, and certifications in Microsoft Azure and AWS Cloud. Recognized with numerous awards for innovation and risk management,
I have a diverse experience in over 20 projects in Logistics, Telecommunication, Banking, Manufacturing, Taxation domains.
In my previous role, I have spear headed the GST program in Infosys to implement the GST transformation program end-to-end on a turnkey basis.
Capable of successfully leading projects through aggressive project governance processes; developing relationships with business stakeholders including CXO and leadership teams. Winner of FMs appreciation for Project REAP execution and delivery July 21, client appreciation ( CEO and CTO ) in Jan 21
Overview
24
years of professional experience
4
years of post-secondary education
5
Certifications
5
Languages
Work History
Ernst And Young
Director
10.2021 - Current
Job overview
- Currently making strides as Director at EY , driving Indirect Tax projects in India with emphasis on leveraging Azure Cloud IAAS and PAAS services.
- Driving Agile at scale in projects
- Partnering with key vendors to drive business outcomes .
- Monitored expenditures to mitigate risk of overages.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Fostering lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisting in recruiting, hiring and training of team members.
Infosys
Delivery Manager
06.2016 - Current
Job overview
- Delivery manager responsible for delivery of 25 scrum teams spanning 20+ modules , Analytics , delivered 200+ use cases
- Manage CXO relationship , Government stakeholders (Office of Prime Minister of India, Finance Minister of India, Dept Of Revenue, Group of Ministers and GST Council)
- Driving Agile " Scrum of Scrum implementation in the project " spear headed the Agile transformation in GST project, CXO level reviews in Infosys
- Only Platinum rated project in the unit ( Quality rating)
- Owner of GST Functional, Automation and Performance Testing team .
Infosys
Group Project Manager, Senior Project Manager
06.2012 - 05.2016
Job overview
- Lead Organization wide initiatives - Reuse and Tools Gamication application deployed in Infosys to 1.5 lac+ employees to improve the adoption of Tools and Reuse in the organization, interacting with leadership across all delivery units partnering with IS, CCD, CDG and INFCAT
- Custodian of the Organization wide repository of domain use cases; the domain assets jumped from 10 K to 15K during my tenure with 50% of assets recording consumption
- Managed reusable asset deployment in units across Infosys
Infosys
Project Manager
05.2009 - 05.2012
Job overview
- Responsible for end to end delivery including Requirement Analysis, Detailed Design , backup project management activities, CMMi process implementation, defect management and conguration management activities in the team, resource planning and tracking, FP estimation GMACH2O aimed at re-engineering the existing H2O waterfall management system for loan processing
- The project had to do away with the waterfall management mode of loan processing and align the system as per the new loan management process taking place in CAPMARK.
Infosys
Project Lead, Onshore Business Analyst
03.2008 - 04.2009
Job overview
- Workshops with client contractors, ATMPOS domain understanding, client workshops for maintaining common ground on requirements, requirement gathering, Estimation, client presentations
- Description: In ANZ, the Tandem ATM and POS functionality was about to be integrated with the Core Transaction Management (CTM) platform
- The project team provided estimation to the client for doing a system appreciation and documenting the baseline ATM and POS functionality.
Education
Ramrao Adik Institute of Technology
Computer Science - Bachelor of Engineering
05.1996 - 05.2000
Skills
Agile MethodologyExecutive level EngagementStrategic Planning and Leadership
Contract Management
Project Management
Staff Management
Contract Negotiation
Team Building
Contract and Vendor Management
Hiring and Retention
Awards
- Infosys Best Project India Unit, 05/01/21
- Infosys Gold Winner in IGAMP (Infosys Gold Advanced Management Program), 02/14/20
- BSPIN Industry Award for SAFE Agile implementation, 12/01/19
Projects
Delivery Manager, Goods and Service (GST Project), 06/01/16, Present Group Project Manager, Senior Project Manager, Automation Project, 06/01/12, 05/01/16 Project Manager, CAPMARK Loan Management, 05/01/09, 05/01/12 Project Lead, Onshore Business Analyst, ANZ Baseline Project, 03/01/08, 04/01/09
Certification
AWS cloud practitioner
Timeline
Director
Ernst And Young
10.2021 - Current
AWS cloud practitioner
09-2021
Azure Fundamentals
09-2021
PMP
05-2021
SAFE Agilist
12-2018
CSM
03-2018
Delivery Manager
Infosys
06.2016 - Current
Group Project Manager, Senior Project Manager
Infosys
06.2012 - 05.2016
Project Manager
Infosys
05.2009 - 05.2012
Project Lead, Onshore Business Analyst
Infosys
03.2008 - 04.2009
Ramrao Adik Institute of Technology
Computer Science - Bachelor of Engineering
05.1996 - 05.2000