Smitha Muzumdar

Experienced Business Analyst specializing in Operational Risk Management (ORM) within the GRC (Governance, Risk, and Compliance) domain. With a strong background in software testing and a deep understanding of risk frameworks, excel in identifying, analyzing, and mitigating operational risks across various industries, including Finance, Healthcare, and e-commerce. Ability to translate complex risk requirements into actionable insights and strategies has enabled organizations to strengthen their risk posture and ensure compliance with regulatory standards. Have a proven track record in collaborating with cross-functional teams to deliver effective GRC solutions that support organizational growth and stability.

• Business Analyst in GRC Domain: Primarily worked on MetricStream applications, applying my technical and analytical expertise to transition into the GRC domain. My focus has been on implementing risk and compliance solutions that are closely aligned with business objectives.
• Risk Framework Implementation: Skilled in understanding and designing ORM frameworks that align with organizational objectives, ensuring comprehensive risk management throughout operations.
• Incident, Issue, and Audit Management: Proficient in developing solutions for Case Incident Management, Issue Management, and Internal Audits, enhancing overall operational efficiency.
• Experience with Leading Banks: Hands-on experience working with prominent banks in North America and the Middle East, delivering tailored risk management solutions.
• Requirements Gathering, Elicitation and Coordination: Expertise in collaborating with customers to gather requirements, document processes, conduct demonstrations, and facilitate communication with technical teams to ensure a clear understanding of requirements.
• Process Optimization: Led initiatives to streamline the processes, resulting in improved efficiency, reduced operational risks, and enhanced compliance across the organization.
• Strategic QA Experience: As a key member of the founding team at www.goibibo.com, I played a vital role in planning, scheduling, and executing QA activities. I also contributed to requirement gathering and test documentation, successfully delivering multiple releases for both web and mobile applications.
• Team Building and Leadership: With a strong ability to build relationships and drive innovation across the organization, I have been instrumental in establishing new testing teams, developing their skills, and providing coaching to enhance their performance.
• Effective Communication: A clear and transparent communicator, I excel at serving as a liaison between business and technical teams, as well as between customers and internal departments. My five years of experience in the academic field have further sharpened my communication and organizational skills.

• Academic Excellence: Consistently ranked in the top 5 students from Standard I to VIII, demonstrating a strong foundation in academics and a commitment to excellence from an early age.
• Cultural Leadership: Successfully organized and actively participated in numerous cultural festivals during both college and professional tenure, showcasing leadership, teamwork, and event management skills.
• Best Project Award (2006): Awarded the prestigious Best Project Award at MindTree Consulting Ltd. for leading the successful migration of the Emerson Climate Technologies Portal from WebSphere Commerce 5.4 to 5.6. This recognition highlights my ability to manage complex projects and deliver results that exceed expectations.

• Date of Birth: 09/28/81
• Gender: Female
• Nationality: Indian
• Marital Status: Married