Smitha Pawar
Pune
Summary
Strategic HR and operations leader with 20+ years’ experience driving global employee experience, DEI, CSR, FP&A, and business operations. Proven success in partnering with senior leadership to drive strategic HR initiatives including workforce planning, talent development and succession planning and performance management. Skilled in designing and executing engagement programs, wellness initiatives, and CSR campaigns that enhance employee pride and operational excellence. Adept at cross-functional collaboration, data-driven decision-making, and aligning local practices with global standards in highly matrixed environments. Applied holistic thinking to assess organizational challenges, integrating cultural, operational, and strategic perspectives.
Overview
20
20
years of professional experience
Work History
Global People Experience Lead, DEI, CSR & Culture
Amdocs
Pune
06.2023 - Current
- Spearheaded global DEI and engagement strategies across India and APAC, enhancing diverse hiring.
- Delivered over 50 training sessions on unconscious bias, inclusive leadership, and cultural competency.
- Integrated DEI initiatives into HR practices, leveraging data-driven insights for executive reporting.
- Collaborated with senior leadership to align people strategy with business objectives, driving workforce effectiveness.
- Led strategic HR initiatives to improve performance management and compliance frameworks.
- Conducted DEI assessments and developed bias-free recruitment strategies to enhance organizational inclusivity.
- Built partnerships and represented organization at industry forums to advance DEI and CSR initiatives.
Employee Life Experience Leader
Amdocs
Pune
01.2019 - 06.2023
- Led engagement programs for over 17,000 employees, reinforcing company culture across departments.
- Facilitated focus groups and idea forums to enhance employee experience across functions.
- Executed employee initiatives by managing logistics and coordinating engagement forums.
- Collaborated with BU Heads and HR to establish program goals and assess impact on attrition.
- Utilized feedback platforms and analytics tools to identify engagement trends and refine strategies.
- Managed initiatives aimed at improving retention, recognition, and employer branding.
- Expanded expertise by introducing industry-leading engagement practices within Amdocs India.
- Mentored women professionals and students to support skill development and career advancement.
HR Partner | Employee Experience
Capgemini
06.2016 - 01.2019
- Drove strategic HR initiatives in performance management, talent development, and succession planning.
- Advised business leaders on performance management and career development to foster growth.
- Translated complex HR data into narratives for leadership, supporting strategic engagement decisions.
- Analyzed HR metrics to implement data-driven programs enhancing employee engagement and retention.
- Provided guidance on employee relations and policy interpretation to ensure compliance.
- Led investigations into employee relations cases with a focus on fairness and timely resolution.
- Collaborated with leadership to align HR strategies with business objectives, boosting productivity.
- Facilitated training sessions to develop leadership capabilities and promote continuous learning.
Chief Accountant & BPO Manager
Maersk
02.2011 - 05.2016
- Oversaw full-cycle financial operations for New Zealand, managing audits and compliance.
- Represented the region in global finance strategy discussions in Copenhagen.
- Accountable for overall business performance, compliance, and governance.
Assistant Manager
Avaya India
12.2007 - 01.2011
- Managed global reporting, account reconciliations, and inventory value reporting.
- Led successful process transitions from the US to India.
Senior Analyst
Hewlett Packard
07.2005 - 12.2007
- Managed accounts for multiple global regions, resolving discrepancies and ensuring compliance.
- Overseas interactions with Customers and Business Partners for resolving issues.
Education
MBA - Human Resources & Finance
NIBM University
01.2010
B.Com (Honors) -
Modern College
01.2005
Skills
- Employee experience and culture transformation
- Diversity, equity, and inclusion
- Corporate social responsibility
- Organizational design
- Effective communication
- Workforce planning
- HR analytics
- Stakeholder engagement
- Vendor relations
- Operational compliance
- Performance management
- Data analysis
- Training facilitation
- Talent development
- Leadership development
- Team development
- Empathy and patience
Languages
- English
- Hindi
- Marathi
- Malayalam
Certifications And Skills
- Professional Human Resources Certification (PHR)
- SAP 6.4 and Business Warehouse
- MS Office Suite (Excel, PowerPoint, Word)
Timeline
Global People Experience Lead, DEI, CSR & Culture
Amdocs
06.2023 - Current
Employee Life Experience Leader
Amdocs
01.2019 - 06.2023
HR Partner | Employee Experience
Capgemini
06.2016 - 01.2019
Chief Accountant & BPO Manager
Maersk
02.2011 - 05.2016
Assistant Manager
Avaya India
12.2007 - 01.2011
Senior Analyst
Hewlett Packard
07.2005 - 12.2007
MBA - Human Resources & Finance
NIBM University
B.Com (Honors) -
Modern College
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