SMITHA PILLAI

• Clinical Support:
  Expertise includes conducting clinical and physiological observations for adults, understanding and applying the principles of basic wound care, performing bladder scans, conducting 12-lead ECGs, and executing venepuncture and cannulation procedures. Take samples from patients for testing . eg: Urine, sputum, faeces, CPE & MRSA swabs, blood sugars etc..
• Personal Care:
  Assist with Daily Living: Provide support with activities such as bathing, dressing, grooming, and toileting to ensure patients' hygiene and comfort.
• End of Life Care:
  Provide Comfort and Support: Offer emotional and physical support to patients and their families during end-of-life stages, ensuring dignity and quality of life.
• Dementia Care:
  Engage with Patients: Provide activities and interactions tailored to the cognitive abilities of patients with dementia.
• Person-Centered (Enhanced Observation) Care:
  Individualized Care: Deliver care tailored to each patient's specific needs and preferences.
• Falls Awareness:
  Preventative Strategies: Implement strategies to prevent falls, such as ensuring a clutter-free environment and using appropriate mobility aids. Educate patients and families on fall risks and prevention techniques.
• Confidentiality:
  Maintain Privacy: Ensure patient information is kept confidential and secure. Properly handle and store patient records and information.
• Nutrition and Hydration Based on Individual Diet Levels:
  Diet-Specific Support: Assist patients with eating and drinking according to their individual dietary needs and restrictions. Record and monitor food and fluid intake to ensure proper nutrition and hydration.
• Moving and Handling:
  Use of Equipment: Safely use moving and handling equipment such as glide sheets, handling belts, hoists, slings, leg lifters, patient turners, and transfer aids. Employ proper techniques to ensure the safety of both patients and staff during transfers and repositioning.
• Physical Measurements, Wound, and Pressure Ulcer Checks:
  Regular Checks: Conduct physical measurements and regular checks for wounds and pressure ulcers, updating body maps accordingly & document.
• Hygiene and Health and Safety:
  Sanitation and Cleanliness: Maintain a clean and sanitary environment, including changing bed linens and cleaning patient areas. Follow Health and Safety Compliance.
• Pressure Ulcers Prevention & Management:
  Preventative Care: Regularly reposition patients and provide appropriate skin care to prevent pressure ulcers. Monitor and manage any pressure ulcers, documenting progress and treatments.
• Maintenance of Emergency Medical Equipment:
  Ensure Functionality: Regularly check and maintain emergency medical equipment, ensuring it is correctly located, charged, and ready for use.
• Safeguarding:
  Protect Vulnerable Patients: Ensure the safety and well-being of patients by reporting any signs of abuse or neglect.
• Communication and Interpersonal Skills:
  Engage Effectively: Communicate clearly and compassionately with patients and their families. Provide Emotional Support to patients and their families.
• Record Keeping:
  Accurate Documentation using HIVE: Maintain detailed and accurate records, including food charts, fluid charts, 24-hour observational charts, behavioural charts, ADL charts, daily records, incident reports, and ABC reports.

Brief description of duties & responsibilities:

• Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
• Personal care including infection prevention and control, food and fluid, overall reassurance, comfort and safety.
• Help people to move around & make beds.
• Leaning, emptying bins, washing where requested.
• Promoting positive mental/physical/nutritional health with patients.
• Record keeping: Food Chart, Fluid Chart, 24hr observational chart, Daily Record, Incident report etc.
• Supporting patients to food and fluid intake and serving their meals. Helping patients wash and dress.
• Update patients clinical details in Electronic Patient Record system.

• HR Discussion with the candidate for skills and Expectation.
• Based on project approvals and Budgeting, negotiation with the candidates.
• Document verification as per company checklist and norms.
• Salary structure generation and Offer letter release.
• Preparing Weekly and Monthly reports for Project review.
• Candidates On boarding tracking.
• Assisting in planning, coordinating, and delivering projects within agreed timescales.
• Supporting key work streams by providing project coordination and support.
• Developing project documentation and maintaining project-wide documents such as risk and issue management registers.
• Conducting intelligence gathering to support report writing and business cases.
• Communicating project information to diverse audiences through various channels.
• Building strong working relationships with stakeholders both internally and externally.
• Build, develop and maintain positive and productive relationships with staff and managers throughout the Organization.
• Organising and facilitating project meetings, workshops, and events.
  Producing regular performance monitoring reports and updating stakeholders accordingly.
• Deliver proactive support to the team and complete individual work on projects as required.
• Assist in the planning, management, coordination and delivery of projects within agreed timescales.
• Develop project documentation, including risk and issue management registers, and early warning/escalation systems to help mitigate the impact on project management.
• Ensure key project information is compiled, managed, and updated to the highest level of quality and accuracy and within a timely
  manner. This will include the preparation of reports, flow charts, presentations, and other project documents.
• Conduct intelligence gathering (qualitative and quantitative) to support report writing, bids and business cases.
• Communicate information regarding projects or activities to a range of audiences, including maintaining and updating information
  displayed on the company website, intranet and social media, and internal directorate communications.
• Support the team and wider People Directorate with aligning the workforce plan to our organization Strategy, People Strategy, National People Plan and ICS workforce plans.
• Maintain circulation lists and produce agendas and minutes for project management meetings and reviews, ensuring that venues are
  organised, papers are collated, and all documents are distributed in good time to agreed standards.
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
  Work with the Head of Employee Relations to support national initiatives and related matters.
• Provide routine advice, guidance and support to staff and managers regarding their understanding and interpretation of HR policies
  and practices.
• Escalate complex HR cases/issues to senior members of the Team.
  Assist with the development and administration of the exception reporting process/systems.

Other Skills:

• Experience of working in ER Service Desk
• Knowledge of employment law
• Experience of managing sickness absence
• Experience of advising and coaching managers

• Worked with Group Backend team as a single point of contact for live and closed MPH’s: CITI Bank, YES Bank etc.
• Have worked on end to end policy handling which involves : KYC review and updation , policy logins, cancellations, maturity and also
  performed Enhanced Due Diligence.
• Handled query box exclusively of CITI Bank.
• Currently working in Complaints and Compliance team : Handling Show cause notice, Warning
• Letters and Termination letters of Licensed Agents’s in co ordination with Legal team.
• Handling the Admin activities of SAIB i Track, LMS Module.
• Worked on CEO initiative of feedback's from all channels.
• Responsible for publishing monthly Team Magazine

• Performed Weekly and monthly reconciliation of Premium and Claims bank account’s, system reconciliation and control account and
  also submitting database for reporting purpose.
• Performed the Daily, Weekly and Monthly reconciliation on Accurate tool and Excel.
• SAP – Posting journals on SAP and Other Postings like – Cheque and payment cancellations, Payment details and other checking miscellaneous queries.
• Handled miscellaneous tasks- Stops and cancellation of payment via Cheque or Electronic Fund transfer with Bank