Smitha R Ronald
Contract Performance Analyst - Travel
Bengaluru
Summary
Results-driven performance and Administration professional with 20 years of progressive experience in Contract management, corporate travel and Business administration. Demonstrated success in supporting Global hotel RFP worth $71 million and Airline programs valued at 50 million across APAC region. Skilled in leading data-driven performance reviews for 7 airline & 4 hotel contracts and achieving travel programs savings of 2.1 % of savings. Detail oriented professional in stakeholder management, operational excellence, and delivering strategic insights that enhance compliance, cost savings, and maximize contract utilization.
Overview
21
21
years of professional experience
Work History
Contract Performance Analyst – Travel
Shell India Markets Private Limited
01.2023 - Current
- Delivered strategic RFP analysis for 400 hotels and 7 airlines in APAC, achieving 2.4% cost savings vs. hotel market benchmarks, securing a 21% average airline discount with global overage, and ensuring contract compliance through post-award rate loading audits in Online booking tool.
- Delivered Business Performance Reviews for 7 airline partners, identifying contract gaps by adding new routes, booking class coverage, removing underperforming ones and advocating for SAF usage—resulting in enhanced travel experience and optimized contract value.
- Digitized APAC hotel production data by implementing a Power Platform solution, improving data accuracy to 100%, eliminating manual processes, and saving approximately 120 man-hours—enhancing efficiency for Business Performance Reviews and Global Hotel RFPs which lead to simplification of our process workflow.
- Played a pivotal role during Chennai flood crisis by securing emergency hotel accommodations for 25+ affected families. Collaborated closely with logistics team and hotel partners amid city-wide shortages, demonstrating leadership, agility and strong influencing skills under pressure.
Executive Assistant to VP HR India / Admin Support
Shell India Markets Private Limited
11.2011 - 01.2023
- Optimized executive support operations by managing complex calendars with precision, aligning schedules to strategic priorities, and transcribing sensitive HR appeals; maintained strict confidentiality and resolved scheduling conflicts, resulting in a 20% increase in productive meeting time and enhanced executive efficiency.
- Played a pivotal role in securing a high-value INR 20 Cr India Insurance policy, supported and closed high-sensitivity claims including death-in-service case with a 98% claim settlement ratio, and partnered with suppliers to deliver employee engagement initiatives—increasing program awareness by 40% through EAP sessions, monthly clinics, mailers, and office displays, significantly enhancing employee value proposition visibility.
- Managed end-to-end procurement operations by creating purchase request forms 100+, processing PO amendments, and handling OTVPs and payments—ensuring timely execution, compliance with procurement policies, and seamless support for business continuity.
- Orchestrated 200+ meetings and large-scale events end-to-end—including vendor coordination, budgeting, logistics, and on-site execution—as a core committee member for 'Make the Future' India and Family Day; notably delivered a successful Family Day event for 400+ attendees at STCB within just 7 days, exceeding stakeholder expectations.
Sr. Travel Consultant - Other Experiences
Carlson Wagonlit Travel (Implant at Shell) / Clipper Holidays
01.2005 - 04.2011
- Optimized corporate travel operations by securing least-cost options and rebooking to lower fare classes and advocating shell travel policy, resulting in significant cost savings; coordinated seamless group travel and visa arrangements for 80+ Shell staff to the Netherlands with zero escalations, (earning a monetary award) for exceptional service and operational excellence.
- Demonstrated crisis management and cross-border coordination during the 2010 Europe smog crisis by facilitating the safe evacuation of India-based Shell staff.
- Consistently achieved top sales performance in international and domestic travel bookings and improved customer retention by 20% through prompt issue resolution and personalized service.
Skills
Contract & Performance Management
Timeline
Contract Performance Analyst – Travel
Shell India Markets Private Limited
01.2023 - Current
Executive Assistant to VP HR India / Admin Support
Shell India Markets Private Limited
11.2011 - 01.2023
Sr. Travel Consultant - Other Experiences
Carlson Wagonlit Travel (Implant at Shell) / Clipper Holidays
01.2005 - 04.2011
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