Smitha Vernekar

• Conducting Quality check of for entire department
• Identified issues, analyzed information and provided solutions to problems.
• Ensure timely and quality processing of tickets.
• Resolving disputes related queries .

• Auditing airline tickets - checking fares and rules ( Sales, Exchanges, Refunds)
• Handle all audit related queries of staff members with respect to fare construction, tax and contract interpretations.
• Resolving disputes raised by agency
• Roster management in the abscence of team leader
• Ensuring and conducting quality checks on cases in order to minimize agent & airline disputes. Independently handling all audit related queries of staff members with respect to fare construction, tax and contract interpretations.
  
  
  

• Reconciliation of fares and Rules with client system data
• Quoting the fare and Rules provided by the client

· Propose ADM (Agency Debit Memo) for cases wherein Short collection of Fare/Tax/Commission is identified or Rule discrepancy is identified in comparison to IATA or Airline business rules

• Preparing of Query log.
• Quality checking
• Resolving audit related queries of team members