Hi, I’m
Smitha K Mattathil
Recruitment Manager
Kottayam
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Overview
23
years of professional experience
Work History
Confidential Kottayam
Consultant Recruitment and Mass Communication
08.2019 - Current
Job overview
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Onboarded and managed new client accounts to boost retention rates.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
CCS TechnologiesKottayam
Team Leader, Competency Development
03.2006 - 07.2017
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
CGH Earth Hotels Thekkady
Guest Relations Executive
03.2001 - 02.2003
Job overview
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Checked documentation and corrected issues in prompt fashion.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
Education
Madurai Kamaraj University Cumbum
Bachelor Of Business Administration from Business Administration And Management
Madurai Kamaraj University Kottayam
MBA In Personnel Management from Human Resources Management
Kerala Media Academy Ernakulam
Post Graduate Diploma from Public Relations And Advertising
Availability
See my work availability
Not Available
Available
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Skills
Strong written and verbal communication skills
undefinedTimeline
Consultant Recruitment and Mass Communication
Confidential
08.2019 - Current
Team Leader, Competency Development
CCS Technologies
03.2006 - 07.2017
Guest Relations Executive
CGH Earth Hotels
03.2001 - 02.2003
Madurai Kamaraj University
Bachelor Of Business Administration from Business Administration And Management
Madurai Kamaraj University
MBA In Personnel Management from Human Resources Management
Kerala Media Academy
Post Graduate Diploma from Public Relations And Advertising