Smithesh C S

Mentor OM/Sr Controllers for optimal performance.
Drive motivation and retention strategies for top talent.
Maintain high morale and motivation across the team.
Conduct regular one-on-one meetings and provide constructive feedback.
Facilitate career path discussions and resource management.

Ensure timely completion of reconciliations and adherence to quality standards.
Document and escalate issues promptly for resolution.
Monitor key metrics to address potential escalations proactively.
Manage escalations and fulfill internal/external ad hoc requirements promptly.
Facilitate seamless onboarding of new clients and identify areas for improvement.

Validate estimated savings and execute plans for cost reduction.
Drive transformation projects to enhance operational efficiency.
Optimize resource utilization and ensure timely completion of appraisals.

Review time sheets and overage analysis to optimize billing.
Monitor effectiveness of controller onboarding program and alignment with goals.
Ensure controllers are accountable and engaged in continuous improvement efforts.
Actively participate in recruitment process and stakeholder engagement.
Support achievement of organizational goals beyond defined responsibilities.

• Handling a big /mega/complex clients independently
• Owning the process completely
• Acting as the single point of contact with assigned Controllers
• Involve in account from transition phase
• Handling Reporting requirements
• Assessing manpower requirement and involve in hiring process
• To act as the primary liaison for delivery with transition & implementation
• Identifying areas for process improvements and to implement best practices that is being followed
• Identifying gaps in the process and implement requisite control mechanism
• Identifying knowledge gaps and work on training needs of his team to Explore automation opportunities
• Project management.

• Client Management: Manages multiple US based clients
• Subject matter expert for Accounting and Financial Analysis
• Ensures Customer Success
• Ensures deliverables (regular and adhoc) are completed accurately and within time
• Ensures customer goals are achieved
• Handles Client escalations and issues independently
• Reviews critical reports and financial packages
• Reviews all work during transition
• Manages transitions on account of attrition/ new activities/New roles/New Clients independently
• Successful ramp-up of new clients
• Team Management: Manage 20+ FTEs
• Provide constant feedback to the team members
• Identify specific training needs for the resources
• Regular sync with team to share key learnings and best practices
• Setting up of teams KRAs in line with Customer goals
• Independently handles performance appraisals of team members.