Smiti Patro
Mumbai
Summary
My objective is to leverage my extensive customer service experience, technical expertise, and sales skills in a dynamic role, contributing to enhanced customer satisfaction, driving sales growth, and delivering expert support for medical equipment and related products. My goal is to build strong client relationships while consistently providing exceptional service and solutions that align with the company's objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
GE HEALTHCARE
Mumbai
06.2024 - Current
- Skilled in handling various diagnostic equipment such as Ultrasound, BMD, and Digital mammography.
- Schedule and coordinate preventive maintenance, breakdown calls, repairs, and equipment calibration.
- Assisted customers with product installation, application support, and demo for overall machine.
- Generate and manage sales contracts for equipment upgrades, parts, and service contracts for CMC/AMC. Engage with customers to promote additional products and services that suit their needs.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Biomedical Engineer Intern
Jupiter hospital
Mumbai
06.2018 - 07.2018
- Performed maintenance and calibration of medical equipment used in hospital.
- Organized and maintained records of test results and data analysis.
- Participated in team meetings to discuss project progress and timelines.
- Assisted in data verification for audits by managing paper records and test results.
Education
Bachelor's in Biomedical Engineering -
Vidyalankar Institute of Technology
Mumbai05-2022
Junior College -
Guru Nanak Khalsa College
Mumbai03-2017
Secondary School -
Convents Girls High School
Mumbai03-2015
Skills
- Customer service excellence
- Technical Troubleshooting
- Customer Relationship Management (CRM)
- Application support
- Excellent Communication
- Problem-solving abilities
Accomplishments
- Published anthology books as an co-author for Zikar-e-Jajbaat and Ankah-e-Jazbaat.
- Worked and performed as an Team Leader for dance team " Showstealers" in college.
- Worked as an core member in Documentation team.
Certification
- Attended Coursera Courses such as materials in oral health, Time management for personal and proffesonal productivity,Digital Signal Processing etc.
- Workshop attended such as Multism, Radiotherapy in Cancer, Artificial Intelligence in medicine etc.
Projects
- Detecting Anemia through eye lids using non invasive methods with help of smartphone application.
- Model of Human System
- Faraday cage
Languages
- English, Hindi, Marathi, Odiya.
Timeline
Customer Support Specialist
GE HEALTHCARE
06.2024 - Current
Biomedical Engineer Intern
Jupiter hospital
06.2018 - 07.2018
Bachelor's in Biomedical Engineering -
Vidyalankar Institute of Technology
Junior College -
Guru Nanak Khalsa College
Secondary School -
Convents Girls High School
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