Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
S M Nikhil Bharadwaj

S M Nikhil Bharadwaj

Manager, Cloud Solutions Engineering
Bengaluru

Summary

I am an experienced Engineering Manager with a proven track record in managing diverse engineering teams, driving impactful projects, and optimizing processes within Databricks. My expertise spans building user interfaces, integrating third-party solutions, and developing advanced chatbot systems. I excel in designing and implementing solutions that enhance productivity, efficiency, and security, as demonstrated by several key initiatives and metrics.


Responsibilities:

  • Lead a team of 7 engineers in developing and maintaining tools within the Support organization.
  • Manage projects spanning user interface development, third-party integration solutions, and Slack chatbots.
  • Actively participate in hiring, defining interview processes, and maintaining high hiring standards.
  • Mentor and empower team members, facilitating their professional growth.
  • Lead the implementation of usage dashboards for cloud solutions tools.
  • As a founding team member of the Cloud Solutions team at Databricks, successfully scaled the team from 0 to 24 engineers.


Key Contributions and Metrics:

  • Developed a consolidated internal tool, combining 15 different tools into one cohesive platform. Starting from scratch four years ago, I spearheaded the delivery of all sub-tools, including the ES workflow. This tool’s usage increased from 10 users per month to over 450 users per week, significantly enhancing operational efficiency and user engagement.
  • Drove enhancements to the Engineering Support (ES) workflow, streamlining the process for support engineers to create ES tickets only when necessary. This improvement boosted SupportHub usage by 300%, from 35 to 145 unique users per week. My role included designing the flow, creating wireframes, and overseeing end-to-end implementation.
  • Led the development of a tool to address resource wastage by alerting users about unattended clusters after Genie sessions. This initiative saved Databricks approximately $40k per month and prevented hefty refunds to customers.
  • Played a pivotal role in integrating Okta into our internal tools, enhancing platform security and stability. Successfully managed multiple tool fixes and enhancements to ensure a smooth and secure implementation.
  • Spearheaded the development of the DBR Migration Guide, a global tool for customers to manage DBR migrations efficiently. The tool, highly praised by the documentation team, maintains a steady user base of about 1000 unique users, with 125 unique users weekly. Additionally, I introduced processes and automation to streamline content management.


My multifaceted role within Databricks showcases my ability to lead teams, drive significant projects, and implement solutions that deliver substantial value to the organization.

Overview

10
10
years of professional experience

Work History

Manager, Cloud Solutions Engineering

Databricks
02.2024 - Current
  • Currently managing a team of 7 engineers and overseeing the development and maintenance of several tools within the Support organization, leveraging diverse technologies and fostering innovation.


Key Responsibilities:

  • Team Management: Leading a team of 7 engineers, guiding them through various projects and ensuring successful project completions.
  • Hiring & Talent Development: Participated in hiring interns and converting them to full-time associate engineers, maintaining high standards in the hiring process for full-stack, backend, and AI/ML roles. Defined rounds and framed questions for all roles.
  • Tool Maintenance & Development: Overseeing the maintenance of several tools in the Support organization, working on technologies ranging from user interfaces to 3rd party integration solutions to developing chatbots in Slack.

Staff Cloud Solutions Engineer

Databricks
02.2023 - 02.2024
  • Passionate Tech Lead Driving Tools & Automation in Cloud Solutions Engineering
  • Spearheading transformative initiatives in Cloud Solutions Engineering as a dedicated Tech Lead, adept at leveraging cutting-edge technologies to drive efficiency and innovation. 💡


Key Achievements:

  • Driving Cost Savings: Engineered an internal alerting tool, resulting in monthly savings of $30k-40k for Databricks, demonstrating a commitment to optimizing processes and maximizing ROI.
  • Mentorship & Leadership: Instrumental in fostering a culture of growth and success through mentorship, empowering team members to overcome challenges and excel. Recognized as the go-to resource for guidance and support, facilitating seamless collaboration and productivity.
  • Empowering Teams: Facilitated the development of team members, enabling them to thrive and deliver exceptional results independently. Empowering pod members to rise to challenges and excel in driving projects to successful completion in your absence.
  • Dashboard Development: Led the implementation of cloud solutions tools usage dashboards, providing invaluable insights for informed decision-making and strategic planning.
  • Integration Expertise: Played a pivotal role in integrating internal tools with Okta OAuth, enhancing security and accessibility while streamlining workflows for enhanced efficiency.

Senior Cloud Solutions Engineer

Databricks
09.2021 - 02.2023
  • Served as a master mind in increasing the usability of the Support Hub portal by designing and developing workflow and architecture diagrams tool using React JS and MxGraph.
  • Designed, developed and lead the team on integrating Support Hub portal with a spark logs analyser which analyses the spark logs and creates dashboards and detailed reports using PySpark, Jay / DataTables, React JS, Python & Databricks CLI.
  • Designed and developed an incident management system dashboard which gives a detailed insight of incidents and impacted entities.

Cloud Solutions Engineer

Databricks
03.2020 - 09.2021
  • Founding team member of Cloud Solutions Engineering team.
  • Lead the team in designing and developing Support Hub which is an automation portal built using React JS, Python Flask and MySQL DB and is being widely used by the global support team.
  • Designed and delivered proactive alerting system using ETL pipelines, PySpark and Delta Lake.
  • Handled versioning using GitHub and deployments using Docker and Compose.
  • Enabled CI/CD pipelines using Kubernetes.

Senior Software Engineer

Cisco
12.2019 - 03.2020

• Full stack product development using Java
Spring and Ext JS on Cisco’s IOT Platform – Jasper
• Helped the team with design and proof of concept one of the new initiatives – JellyFish (Automated Test Suite) built using Java Spring Boot, React JS and Graph DB

Senior Software Developer

SAP Concur
07.2018 - 12.2019

• Served as an individual contributor and a core member of the team who was involved in designing and developing various integrations between B2B systems
• Developed an Eclipse-based integration platform for creating plugins and workflows to establish integration between ERP systems.
• Designed and delivered Spring-based microservices that are highly available in a distributed Kubernetes environment.
• Designed and delivered automated patching
strategy for monthly releases that enabled patching customer code bases with the latest release patch with zero manual intervention.
• Built, tested and deployed scalable, highly available and modular software solutions using Java.
• Designed and delivered an Orchestration framework which is capable of transforming customer configuration to distributed data processing solution to be used by Integration Consultants and Solution architects for solving customers’ integration challenges.
• Highly skilled at debugging customer issues to provide precise solutions that helps in boosting customer satisfaction and dependability.
• Lead a team of 5 engineers of varied experience towards delivering a revamped platform.
• Worked with DevOps Engineers to develop a fair knowledge on build pipeline that included Jenkins, Quay, Helm, Kubernetes for deployment.
• AWS working knowledge with hands-on experience in EC2, S3, RDS, Lambda services
• Conducting trainings for this platform (handled a maximum of 30-member group) and helping technical documentation with specifications.
• Worked closely with users to establish problem specifications and integration designs.
• Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.
• Worked in a dynamic agile environment.

Senior IT Developer

HP
06.2017 - 07.2018

• Designed and developed a data
transformation tool from scratch using Java Spring Boot, which establishes integration between multiple tax systems (OneSource, CertCapture)
• Built a monitoring solution using Node JS and React JS called TaxGetWell which ensures that the integrity of the Tax space applications is intact.
• Lead a team of 4 by playing the role of a solutions architect thereby exhibiting excellent leadership qualities.

IT Developer / Engineer (HP - HPE - DXC)

DXC Technology
12.2014 - 05.2017

• Built a highly available and optimised Content
Management System using React JS, Autonomy IDOL Search, Java Spring Boot and MySQL.
• Developed an Automated Ticket Resolution Management System by establishing integration with HP Service Manager (HPSM) using Java Spring Boot, Mongo DB and SQL Server.
• Built an API Management Console as a replacement for Google Apigee using React JS, Node JS and Mongo DB.
• Designed and developed a Messaging System as a replacement for HP Service Bus using React JS, Node JS, Kafka and Maria DB. Exhibited leadership skills by leading a team of freshers.

Education

B.E (ECE) - Electronics And Communications Engineering

AIeMS (VTU)
Bengaluru, India
04.2001 -

Skills

Reactjs

Timeline

Manager, Cloud Solutions Engineering

Databricks
02.2024 - Current

Staff Cloud Solutions Engineer

Databricks
02.2023 - 02.2024

Senior Cloud Solutions Engineer

Databricks
09.2021 - 02.2023

Cloud Solutions Engineer

Databricks
03.2020 - 09.2021

Senior Software Engineer

Cisco
12.2019 - 03.2020

Senior Software Developer

SAP Concur
07.2018 - 12.2019

Senior IT Developer

HP
06.2017 - 07.2018

IT Developer / Engineer (HP - HPE - DXC)

DXC Technology
12.2014 - 05.2017

B.E (ECE) - Electronics And Communications Engineering

AIeMS (VTU)
04.2001 -
S M Nikhil BharadwajManager, Cloud Solutions Engineering