Smridhi Dhir

• Responsible for managing MSE HT & EU AMG team for the Macro Business
• Leading a team of 8 who are responsible for retaining and acquiring business through consultative selling to C-level executives in Technology companies & End User Companies (Macro)
• Defining goals, establishing metrics, measuring attainment of those goals and encourage / enforce their compliance. Ensure accuracy on forecasting & pipelining.
• Territory planning to drive increased utilization of accounts focusing on new business.
• Recruiting, Coaching and mentoring team to maximize on the sales process. Inspiring through training, performance management, and opportunity creation.
• Fostering strong internal support network ecosystem
• Actively participate on the sales cycle to bring strategic support to complex deals

Results for 2024 YTD:

• Retention 85.9%
• NCVI: 270% NCVI Quota
• 3 AEs Qualified for Winners
• Prorated Winners Circle Achieved

• Managing a EU MSE business from Jan 2019-March 2020
• Managing a 7 member HT Macro Business from March 2020- December 2023

Results

• Achieved Winners Circle in 2021, 2022 & 2023
• Highest Team Winners participation in 2021, 2022 & 2023
• 2 Eagle Achievers in 2021 (First ever in MSE)
• Highest Growth ever written by an MSE SM: $1.8M
• Retention through 2021, 2022 & 2023 above 80%
• Lowest Team Attrition in MSE
• Grow with Gartner: Promotions from team in 2021 (LE), 2022 (2 SMs), 2023 (UK MSE), 2024 (LE)

• Managed a $1 Million+ portfolio with a client list mix of large IT service providers & consulting firms
• Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's products and services·
• Account management with outcome of increased customer satisfaction and increase in retention & account growth·
• Proficient in account planning and understanding of territory management·
• Mastery and consistent execution of Gartner's internal sales methodology (Value Selling & Challenger sales model)
• Responsible for end to end sales cycles from cold calling the C-level to closing sales with the procurement teams & legal teams to managing the relationship and maintaining high retention rates and client satisfaction.
• Mentored local and international new hires Actively led initiatives for the team and the city

Results

• Club 300 Achieved in 2016
• Winners Circle Achieved in 2016 & 2017

• Managed a portfolio of $600K+ with a client mix of Small & Medium sized organizations ranging from startups to $50 million in revenue·
• Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's products and services
• Advising startups & midsize vendors on how to best leverage the Analyst community to achieve their mission critical priorities.
• Responsible for end to end sales cycles from cold calling the C-level to closing sales with the procurement teams & legal teams to managing the relationship and maintaining high retention rates and client satisfaction.
• Mentorship program for interns

Results

• Achieved Winners Circle in 2015
• Wrote the biggest deal for MSE in 2013
• Achieved bonus in 2013, 2014 & 2015