Smrita Tiwari
Patna
Summary
Dynamic executive with expertise in customer service and loan processing at Housing Development Finance Corporation Ltd. Proven track record in regulatory compliance and client relationship management, consistently delivering quality support and achieving business development objectives. Strong interpersonal communication skills enhance financial administration capabilities, driving successful outcomes in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Executive
Housing Development Finance Corporation Ltd
Patna
02.2013 - Current
- Delivered exceptional customer service as front office representative by providing effective solutions.
- Ensured post-disbursement compliance to maintain regulatory standards.
- Maintained accurate records of dockets for efficient tracking and reporting.
- Processed disbursements promptly to enhance customer satisfaction.
- Converted loans to lower ROI, benefiting clients financially.
- Guided customers in proper documentation for timely disbursements post-sanction.
- Cultivated strong client relationships through quality support and issue resolution.
- Demonstrated strong interpersonal skills while managing multiple tasks related to home loans.
Admin Head
Arihant Enterprises
Kolkata
05.2010 - 01.2012
- Customer Dealing
- Preparing Tender
- Co-ordinating with Sales Person
- Search for tender & submit report.
Education
SSC -
WBBSC
West BengalHSC -
WBCHSE
West BengalGraduation - History Honors
IGNOU
Skills
- Customer service and support
- Regulatory compliance
- Loan processing and documentation
- Business correspondence
- Business development strategies
- Financial administration
- Interpersonal communication
Languages
- Hindi
- English
- Bangla
Personal Information
- Date of Birth: 06/26/83
- Nationality: Indian
- Marital Status: Married
Timeline
Executive
Housing Development Finance Corporation Ltd
02.2013 - Current
Admin Head
Arihant Enterprises
05.2010 - 01.2012
SSC -
WBBSC
HSC -
WBCHSE
Graduation - History Honors
IGNOU
Similar Profiles
Allen Morwind ArulAllen Morwind Arul
Assistant Manager – Operations Legal and Management at Housing Development Finance Corporation Limited (HDFC)Assistant Manager – Operations Legal and Management at Housing Development Finance Corporation Limited (HDFC)
Madhuri MehraMadhuri Mehra
Deputy Manager at Religare Housing Development Finance Corporation LimitedDeputy Manager at Religare Housing Development Finance Corporation Limited
Vinod Kumar SharmaVinod Kumar Sharma
State Head Legal at Religare Housing Development Finance CorporationState Head Legal at Religare Housing Development Finance Corporation
Alisha Singh RajputAlisha Singh Rajput
Primary School Teacher at IITians Public SchoolPrimary School Teacher at IITians Public School
VIVEK KUMARVIVEK KUMAR
On The Job Trainee at Qasr Al Sarab Desert Resort By AnantaraOn The Job Trainee at Qasr Al Sarab Desert Resort By Anantara