Public Speaking , Toastmaster Community Member & Mentor , Reading
Smrithi Dewan
Business Program Consultant
Trivandrum
Summary
Accomplished business professional with expertise in program management, product management, and Business strategy consulting. Demonstrated success in delivering exceptional results through Customer engagements. Effective in managing programs, teams, and projects to drive optimal outcomes. Recognized for mentoring staff and cultivating a collaborative work environment. Skilled in tailoring strategies and approaches to align with specific objectives and goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Business Consultant | Program Management | Bid Management
UST
01.2014 - Current
- Spearheaded end-to-end RFP processes, increasing proposal win rates by 10-15% through strategic planning and execution
- Developed demand forecasting models using predictive analytics on Azure, ensuring 100% customer conversion
- Launched a customer referral program, boosting lead conversions by 15% and cutting sales costs by 40%
- Led diversity-focused mentorship programs that enhanced leadership representation by 25%, recognized as a best practice
- Managed programs comprising of Proof of Concepts (POCs) and transformation assessments, driving the successful delivery of transformative solutions, resulting in a 15% improvement in operational efficiency and a 20% reduction in time-to-market
- Managed in-house Generative AI platform projects and security assessment initiatives, including the development of a comprehensive Developer Handbook for Application Security
- Transition Management: Successfully facilitated the seamless transition of the Business Analyst community, integrating vendor teams and ensuring knowledge continuity to support client objectives
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Developed complete business plans and operational strategies for new and existing business.
- Led negotiations for clients, securing favorable terms and conditions.
- Advised on best practices for human resources management, improving staff morale and productivity.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Product Owner (Retail) | Program Management
UST
01.2014 - Current
- Defined product vision and roadmap, aligning with business goals and market needs to deliver measurable outcomes
- Administered transition and phased onboarding of 100+ resources, reducing transition costs and ensuring seamless integration into execution tracks as part of Centre of Excellence team
- Improved backlog cycle times by 40% and achieved a 95% on-time product release rate, enhancing stakeholder satisfaction
- Monitored production defects to optimize product usage, driving a 50% increase in user engagement
- Conflict resolutions between teams with diverse disciplines
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Developed comprehensive roadmaps to guide product development and ensure alignment with business objectives.
QA/QC Manager
UST
01.2014 - Current
- Established robust QA processes, reducing defect resolution times by 70% and improving overall product quality
- Led QA team to adopt advanced automation tool (Selenium), cutting manual testing time by 40% and also in adopting marketing automation tool (Hubspot) in managing newsletters and marketing campaigns
- Enhanced team productivity through Agile methodologies and targeted skill development initiatives
- Conducted thorough risk assessments for new projects, mitigating potential quality concerns during project lifecycles.
- Streamlined documentation processes for better tracking of QA/QC activities, improving overall transparency.
- Conducted risk assessments to identify and mitigate potential quality issues.
Production Support Lead
Wipro Technologies
01.2008 - 01.2014
- Managed stakeholder relationships and led a 10-member team for a European banking client
- Led the team in managing critical incidents within SLAs, driving improvements that resulted in a 30% reduction in average resolution time during peak periods
- Optimized system configurations and scripts, improving system performance and resource utilization
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
- Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
Education
B.Tech - Computer Science
Mohandas College of Engineering
Kerala 01.2003 - 01.2007
Skills
Business analysis
Customer service management
Project management
Product Development
Business planning
Strategy realignment
Training and mentoring
Presentation skills
Strategic planning
Workflow optimization
Certification
XLRI Executive Development Program - Strategic Management
Accomplishments
- Successfully transitioned Business Analyst community from vendor teams, ensuring knowledge retention and streamlined operations.
- Achieved a 15% increase in sales through a sub-product feature, surpassing projections by 5%.
- Minimized disruption during the transition of delivery services over 3 quarters.
- Received multiple appreciations and accolades for consistently demonstrating excellence in delivering strategic insights and solutions, a key attribute essential for driving success in business consultancy.
- Contributed in proposal win rates by optimizing RFP processes, resulting in a 10-15% improvement in conversions.
- Reduced sales costs by 40% and increased lead conversion by 15% through a strategic customer referral program.
- Delivered a 15% improvement in operational efficiency and a 20% reduction in time-to-market through effective transformation assessments and POCs.
- As part of D&I initiatives, played a vital role in mentoring diverse teams, increasing leadership representation by 25%.
Domainexpertise
- Retail (EMEA)
- Finance & Banking (US)
- Healthcare (US)
Interests
Timeline
Business Consultant | Program Management | Bid Management
UST
01.2014 - Current
Product Owner (Retail) | Program Management
UST
01.2014 - Current
QA/QC Manager
UST
01.2014 - Current
Production Support Lead
Wipro Technologies
01.2008 - 01.2014
B.Tech - Computer Science
Mohandas College of Engineering
01.2003 - 01.2007
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