Smriti Basu
Summary
Versatile Solution Architect and Consulting professional with 9+ years of experience across Banking, Commodity Trading, Financial Services, and Enterprise Technology Transformation. Skilled in business analysis, solution architecture, and client consulting, translating complex business requirements into scalable technology solutions and operating models. Proven track record of driving transformation initiatives, process optimization, automation, and multimillion-dollar technology pursuits across global markets. Experienced in stakeholder management, Agile delivery, and AI-driven innovation, with a strong focus on business value and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Solution Architect
Accenture
Bangalore
09.2024 - Current
- Led managed services solution architecture and deal shaping for 10+ strategic RFPs across global and Indian markets, contributed to $178M+ in qualified pipeline through client-centric solution design, commercial innovation, and value-driven proposals, achieving a ~25% win rate within two years.
- Spearheading the Agentic AI Market-Driven New Initiative (MDNI) for the track defining operating models, KPI structures, RACI matrices, and workforce transformation strategies to enable AI-driven software delivery at scale across enterprise and mid-market clients.
- Partnered with cross-functional stakeholders spanning delivery, legal, finance, and executive leadership to architect commercially viable solutions, pricing strategies, and governance models across 40+ pursuits, balancing business value, risk, and execution feasibility for SAP, Salesforce, AI, and custom solutions.
- Designed transformation-led operating models and cost-optimised solutions that reduced Total Cost of Ownership while accelerating innovation adoption across the Banking, Retail, Resources, Automobile and Life Sciences industries.
- Built solutioning capability within the team by mentoring members on RFP frameworks, commercial pricing, and emerging AI delivery patterns, accelerating ramp-up and improving solutioning quality across the practice.
Senior Consultant
Cognizant
Bengaluru
05.2021 - 08.2024
- 3+ years of experience as a Senior Business Analyst delivering management and technology consulting engagements across BFSI clients in Canada, Asia, the Americas, and EMEA.
- Led 15+ payment and cash settlement transformation initiatives, driving automation of Treasury and Bank Reconciliation processes, and reducing manual effort by 40%.
- Authored 20+ BRDs, FRDs, and solution documents for Invoice Discounting, Prepayments, Automated Settlements, Counterparty Loans, and related financial products, achieving over 90% stakeholder approval in first review cycles.
- Conducted user training sessions and developed comprehensive user guides for over 200+ business and support users globally.
- Facilitated Agile workshops and requirements sessions, defining over 300 user stories and acceptance criteria for development teams.
- Partnered with cross-functional stakeholders to prioritise product backlogs, contributing to a 30% reduction in defect resolution timelines.
- Led UAT, sanity testing, and production deployments for 10+ large-scale releases, ensuring successful, on-time delivery.
- Mentored and onboarded 15+ analysts and associates, improving team productivity and delivery quality.
- Collaborated with QA and support teams to resolve production and UAT issues, reducing critical incidents by 35%.
- Worked with stakeholders across 7+ countries to deliver regulatory and country-specific business requirements.
- Identified and proposed automation opportunities in reconciliation and settlement processes, generating estimated annual savings of over USD 0.5 million.
- Supported recruitment and onboarding activities, conducting over 50 technical and functional interviews.
- Managed account-level PM activities, billing governance, business continuity planning, and operational approvals for teams of up to 50 members.
- Performed competitive analysis and market research to benchmark solutions, and recommend strategic product enhancements.
Onsite Software Engineer
Temenos India
Bengaluru
07.2015 - 06.2019
- Analyzed and Resolved escalated issues, defects, bugs, system down scenarios, and critical calls for T24 Core Banking Solution software for Customer Accounting and Financial Reporting Modules
- Facilitated Onsite technical System Upgrade support for major banks in Singapore and Lebanon
- Prepared trend analysis reports, proposals for faster resolution time, and other business and technical client-facing correspondence for 8 major banks in Bangladesh
- Retrieved transaction wise root cause for suspense accumulation of over $20,000 for a major bank in Nepal and resolved the same to reduce suspense amount to $3
- Developed and implemented a customized Error-Proof Financial entry generation tool onsite for a major bank in Sri Lanka
Education
PGDM - International Business
K J Somaiya Institute of Management
Mumbai01-2021
B.Tech - Computer Science
Manipal University Jaipur
Rajasthan01-2015
Certificate of Higher Education -
Delhi Public School, Vasant Kunj
New Delhi01-2011
Skills
- Managed Services Solution Architecture
- Deal Shaping and Commercial Pricing
- IT Business Consulting
- Requirement Elicitation
- Stakeholder Management
- Agentic AI System Transformation
- Team Mentoring and Capability Building
- Excel, JIRA, Confluence, MS Visio
- C, SQL
Internship EXPERIENCE
- Management Intern: GEP Worldwide, Mumbai (2020)
Involved in Procurement Consulting for a USA-based medical diagnostic equipment manufacturer in the areas of Strategic Sourcing and Opportunity assessment. Worked on Information Solutions projects for market benchmarking & assessment, spend analysis and contract analysis. Researched and analyzed IT spends of major global accounts to identify negotiation levers and provide insights on cost savings opportunities and implementation.
- Graduate Intern: P.P.H.U Geth, Krakow, Poland (2014)
Researched and tactically analyzed the comparative market for Food Technology in India, Poland, and Germany.
Certification
- SAFe POPM
- AWS Cloud Practioner Foundational
- Temenos Certified Consultants' Program-Platinum Level
DOMAIN EXPERTISE
- Core Banking Solution
- Commodity Trading
- Treasury & Reconciliation
- Trade Finance
- Retail Banking
- Supply Chain
Timeline
Solution Architect
Accenture
09.2024 - Current
Senior Consultant
Cognizant
05.2021 - 08.2024
Onsite Software Engineer
Temenos India
07.2015 - 06.2019
PGDM - International Business
K J Somaiya Institute of Management
B.Tech - Computer Science
Manipal University Jaipur
Certificate of Higher Education -
Delhi Public School, Vasant Kunj